Summary
Overview
Work History
Education
Skills
Timeline
Cashier
Jessica  Groves

Jessica Groves

Mt Sterling ,KY

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Cattlemans Roadhouse. Proven expertise in cash handling and guest engagement, consistently exceeding productivity goals. Committed to maintaining high standards of cleanliness and quality control, fostering repeat business through strong relationships and effective communication.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in Desired Position role.

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

2026
2026
years of professional experience

Work History

Server

Cattlemans Roadhouse
  • Assisted customers with transactions, ensuring accurate processing and satisfactory service.
  • Operated cash register efficiently, maintaining a balanced cash drawer throughout shifts.
  • Handled customer inquiries and concerns, providing prompt resolutions to enhance satisfaction.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Learned product knowledge to assist customers in selecting items and answering questions.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Cashier

Dunkin' Donuts Franchising
12.2024 - 03.2025
  • Assisted customers with transactions, ensuring accurate processing and satisfactory service.
  • Operated cash register efficiently, maintaining a balanced cash drawer throughout shifts.
  • Handled customer inquiries and concerns, providing prompt resolutions to enhance satisfaction.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Learned product knowledge to assist customers in selecting items and answering questions.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Associate Degree In Human Resources - Human Resources Development

University of The Cumberlands
Williamsburg, KY

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement

Timeline

Cashier

Dunkin' Donuts Franchising
12.2024 - 03.2025

Server

Cattlemans Roadhouse

Associate Degree In Human Resources - Human Resources Development

University of The Cumberlands
Jessica Groves