Jessica Gurrola

• Train staff through face-to-face instruction, developing essential job skills and ensuring alignment with organizational requirements.
• Coordinate training programs with instructors and across the organization to ensure compliance with regulatory standards through meetings and other coordination methods.
• Design and deliver skill development courses for adult learners on required topics, addressing skill gaps and promoting continuous professional development.
• Organize and participate in state audits and Joint Commission visits, preparing comprehensive folders with employee competencies and training records to ensure compliance with regulatory standards.
• Conduct New Employee Orientation highlighting the agency’s Mission and Vision to align new staff with organizational goals and values incorporating the Disney initiative.
• Master Trainer in Prevention and Management of Aggressive Behavior (PMAB): Train employees in de-escalation strategies and techniques to ensure the safety of both consumers and staff.
• CPR and BLS Instructor: Certify employees in Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR), equipping them with critical life-saving skills.
• Completed Disney Institute training, gaining expertise in Disney's approach to service, employee engagement, and leadership development.
• Collaborated with cross-functional and cross-level teams to develop organizational standards and frameworks, guided by Disney Institute's principles for driving excellence.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
• Proved successful working within tight deadlines and fast-paced atmosphere
• Maintained energy and enthusiasm in fast-paced environment
• Carried out day-day-day duties accurately and efficiently

maintain department files, applies credit for trainings

conducted and updates and modifies employee's

training files.

• Coordinated trainings internally
• Planned and conducted 5 staff trainings per month, with emphasis on Self Awareness and Mental Health areas.
• Conducted New Employee Orientation highlighting highlighting the agency’s Mission and Vision to align new staff with organizational goals and values.
• Trained employees in Prevention and Management of Aggressive Behavior (PMAB), emphasizing strategies to ensure the safety of both consumers and employees.
• Trained employees in Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR), ensuring staff were equipped with life-saving skills and techniques.

• Complies with service coordination staff training requirements as per Texas Administrative Code.
• Monitoring the individual, assessing services, linking the individual to services not available through the HCS program and preventing/managing crisis.
• Developed an individualized plan of service and supports that allows the person and family to direct the development of a plan that meets the person's outcomes.
• I managed a caseload of 50 individuals, regularly monitoring the services provided to ensure they aligned with each individual's needs. In addition to this, I assisted clients in developing coping skills tailored to their diagnoses, aiming to support their overall well-being.
• I also collaborated closely with a multidisciplinary team to create action plans for individuals experiencing crises, such as suicidal ideation or delusional behavior. Through this teamwork, we were able to develop targeted interventions to address immediate concerns and provide ongoing support for their recovery.

• Aid in accessing medical, social, educational, and other appropriate services and supports that will help individuals achieve a quality of life and community participation acceptable to individual. Developed individualized plan of service and supports that allows persons and family to direct the development of a plan that meets the person's outcomes.
• Monthly visits to monitor services provided
• Designed individualized service plans that considered clients' goals and preferences
• Upheld client satisfaction by designing accurate and detailed timelines for Waiver services and alerting clients of changes.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointment.
• I assisted consumers in creating personalized action plans or recovery plans to support them in managing their behaviors and diagnoses. In this process, I provided guidance and suggested coping mechanisms tailored to their individual needs, helping them develop strategies to improve their well-being and address challenges effectively.