Jessica Gutierrez

• Cardiology referral specialist

• Helped providers get certain procedures approved by health insurance

• Help schedule patients in a hospital setting for certain procedures

• Help at front desk when needed

• Multiple phone line

• Transcribe Referrals

• Work on multiple work queues

• Work on EPIC system

• Assist clients in locating resources that accepted various insurances
• Manage multiple work queues daily to ensure timely processing and completion of referrals
• Respond to incoming calls, emails, and faxes regarding referrals, ensuring proper action is taken and documentation is completed
• Provide Chart review support to physician assistants (PA) and nurse practitioner (NP) as needed
• This includes forwarding the chart review log
• Assists with patient insurance authorization working with internal resources as needed
• Work with patient and staff to ensure completion of release of information (ROI)

• Assist patients in completing required paperwork, including insurance information and financial arrangements
• Monitor dentist schedules and coordinate patient appointments
• Receive incoming calls, answer questions, and schedule patient appointments
• Use Epic to maintain and update patient files
• Submit referrals through insurance for patient care
• Faxing forms
• Submitting pre-authorization per Providers request

• Employed excellent money handling abilities to operate and balance cash drawer daily
• Updated customer accounts with new balance, payment, and transfer information
• Monitored customer transactions to detect, address, and report signs of fraud
• Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers

• Processed cash register transactions, inputted product costs, and gave back change
• Adhered to cash handling policies and procedures
• Counted money in cash drawers and balanced drawer at beginning and end of shift
• Increased customer satisfaction ratings by providing prompt and accurate service
• Recognized for providing strong customer service with high degree of accuracy
• Bagged and packaged customer orders and purchases
• Assisted customers with locating items, answered questions, and provided directions

• Developed and maintained quality assurance procedure documentation
• Checked Fruit in good condition for the shipping process
• Checked labels were being placed correctly in the packaging process
• Checked all documentation was correctly done and all paperwork was signed, before shipping palettes of fruit out