Jessica Gutierrez
Santa Ana,CA
Summary
Results-driven cashier recognized for exceptional customer assistance and strong work ethic. Experienced in training colleagues on effective customer engagement and operational processes. Eager to apply expertise to improve service quality and transaction efficiency.
Overview
7
7
years of professional experience
Work History
Cashier
Walt Disney Parks and Resorts
05.2019 - Current
- Processed customer transactions swiftly, enhancing overall checkout experience.
- Maintained accurate cash drawer, ensuring compliance with cash handling procedures.
- Delivered exceptional guest service by addressing inquiries and resolving issues to ensure customer satisfaction.
- Trained new team members on operational processes and customer engagement, fostering a knowledgeable team.
- Prepared and served high-quality coffee and beverages to customers.
Cashier
Target
09.2021 - 03.2022
- Managed cash handling procedures, ensuring accuracy and accountability.
- Operated point-of-sale systems to process transactions efficiently.
- Collaborated with team members to streamline workflows during peak periods, improving service efficiency.
- Resolved guest complaints promptly, contributing to increased customer satisfaction.
- Assisted guests with inquiries, ensuring exceptional service standards.
Education
Associate of Science - Biology
Santiago Canyon College
Orange, CA05-2027
Skills
- Customer service
- Cash handling
- Effective communication
- Time management
- Professionalism and courtesy
- Barista
Volunteer work
Boys and Girls Club Anaheim
- Led volunteer teams during events, ensuring smooth operations and task completion.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
References
Luis Delgado
Food and Beverage Manager
(714) 497 7132
Anthony Martinez
Special Events Coordinator
(714) 469 1957
Timeline
Cashier
Target
09.2021 - 03.2022
Cashier
Walt Disney Parks and Resorts
05.2019 - Current
Associate of Science - Biology
Santiago Canyon College