Jessica Hamilton
San Bernardino ,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Night Audit or PM Front Desk position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Font Desk Guest Representative
Fairfield Inn Marriott
San Bernardino, CA
05.2022 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
Night Auditor
Best Western Plus Hotel
Colton, CA
04.2021 - 04.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
Night Auditor
San Bernnardino Inn & Suites
San Bernardino, CA
09.2018 - 03.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
Night Auditor
Motel 6 San Bernardino North
San Bernardino, CA
06.2017 - 09.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
Education
Cajon High School
San Bernardino, CA06.2005
Skills
- Customer Service
- Staff Training
- Punctual and Dependable
- Critical Thinking
- Time Management
- Account Balancing
- Guest Services
- Check in and Checkout Procedures
- Room Assignments
- Nightly Audits
- Front Desk Operations
- Online Bookings Management
- Teamwork and Collaboration
- Basic Food Service
- Microsoft Office
- Complaint Management
- Balancing Transactions
- Night Audit Reports
- Room Key Issuance
- Complex Problem-Solving
- Judgment and Decision-Making
- ASI Front Desk
- Paperwork Processing
- Problem-Solving
- Recordkeeping
- Programming
- Speaking
- Service-Orientation
Timeline
Font Desk Guest Representative
Fairfield Inn Marriott
05.2022 - Current
Night Auditor
Best Western Plus Hotel
04.2021 - 04.2022
Night Auditor
San Bernnardino Inn & Suites
09.2018 - 03.2019
Night Auditor
Motel 6 San Bernardino North
06.2017 - 09.2018
Cajon High School
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