Jessica Hammett
San Dimas,CA
Summary
Accomplished professional with a proven track record looking to acquire a position with an interactive company that offers a stable and positive atmosphere that inspires to enhance and therefor to innovate the work culture for the betterment of the organization: a position that will afford the opportunity for growth and advancement.
Overview
19
19
years of professional experience
Work History
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
Pomona, CA
07.2019 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted approximately 150 customers per day in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
Customer Service Manager
Wine Of The Month Club
Monrovia, CA
10.2014 - 07.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of 15 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised 15 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
Office Manager
GLM Marine
Monrovia, CA
07.2005 - 08.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ06.2012
Skills
- Cash handling expertise
- Empathy and patience
- Insurance Verification
- Networking and relationship building
- Document Verification
- Adaptive Learning
- Problem-solving abilities
- Customer Service
- Policy analysis
Timeline
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
07.2019 - Current
Customer Service Manager
Wine Of The Month Club
10.2014 - 07.2019
Office Manager
GLM Marine
07.2005 - 08.2014
Associate of Arts - Business Management
University of Phoenix