Jessica Hammett
San Dimas,CA
Summary
Accomplished professional with a proven track record looking to acquire a position with an interactive company that offers a stable and positive atmosphere that inspires to enhance and therefor to innovate the work culture for the betterment of the organization: a position that will afford the opportunity for growth and advancement.
Overview
19
19
years of professional experience
Work History
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
2019.07 - Current
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted approximately 150 customers per day in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
Customer Service Manager
Wine Of The Month Club
2014.10 - 2019.07
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of 15 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised 15 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
Office Manager
GLM Marine
2005.07 - 2014.08
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ06.2012
Skills
- Cash handling expertise
- Empathy and patience
- Insurance Verification
- Networking and relationship building
- Document Verification
- Adaptive Learning
- Problem-solving abilities
- Customer Service
- Policy analysis
Timeline
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
2019.07 - Current
Customer Service Manager
Wine Of The Month Club
2014.10 - 2019.07
Office Manager
GLM Marine
2005.07 - 2014.08
Associate of Arts - Business Management
University of Phoenix
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