Jessica Haney
Gold Bar,WA
Summary
Engaging and hardworking professional enthusiastic about helping communities thru service. Dedicated to contributing to a team based environment. Offering a responsible, efficient, self motivated individual with years of experience in customer service with a keen attention to detail in administrative/office support management.
Overview
15
15
years of professional experience
Work History
Page
KCLS Woodinville
Woodinville, WA
12.2015 - Current
- Maintain an orderly and welcoming environment.
- Answering basic reference questions and guiding patrons to appropriate resources.
- Assist librarians with collection maintenance.
- Catalog and sort books, library materials.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Support library events and programs.
- Actively participate in staff meetings and training sessions.
- Performing opening and closing procedures.
- Maintain confidentiality, adhering to privacy policies.
- Organize library shelves, materials.
Claims Manager/Administrative Assistant
Service First Professionals
Gold Bar, WA
09.2012 - 11.2014
- Oversee claim management, ensuring accuracy.
- Data Entry.
- Answer phones.
- Draft mailers and memos.
- Assist HR with documentation for bank reconciliation.
- Established relationships with external partners for efficient case management.
- Streamline communication between business and client.
- Maintain compliance with industry regulations during all stages of the claims process
- Knowledgeable and courteous customer service.
- Light cleaning duties
Administrative Assistant
Aflac Affiliate
Carnation, WA
09.2009 - 11.2011
- Claim submissions.
- Create open enrollment packets.
- Maintain confidentiality of sensitive information, adhering to strict privacy policies.
- Manage paper and electronic claim documents.
- Complete clerical tasks, maintain inventory, sort, and distribute office mail.
- Direct incoming and outgoing faxes and calls.
- Ensure accurate record-keeping, data entry, and company information.
Education
Centering The Most Impacted
KCLS
Woodinville, WA01-2024
Non Violent Crisis Intervention
KCLS
Woodinville, WA01-2023
Anti-Harrassment Training
KCLS
Woodinville, WA01-2022
High School Diploma -
Skykomish High School
Skykomish, WA06.1991
Skills
- Interact professionally with diverse populations while addressing their unique needs in respectful manner
- Cultivate positive customer relationships through communication, active listening, patience and asking questions
- Ability to manage time independently while executing tasks
- Welcoming and approachable
- Strong understanding of various methods for cataloging materials
- High attention to detail
- Record maintenance and data entry proficiency
- Confidently handle personal information, adhering to strict privacy policies and promoting trust in services
- Implement creative, analytical and problem-solving skills to develop effective solutions for complex issues
- Strong communication and organizational skills
- Life long Leaner
- Adaptable and proficient in learning new concepts quickly and efficiently
Timeline
Page
KCLS Woodinville
12.2015 - Current
Claims Manager/Administrative Assistant
Service First Professionals
09.2012 - 11.2014
Administrative Assistant
Aflac Affiliate
09.2009 - 11.2011
Centering The Most Impacted
KCLS
Non Violent Crisis Intervention
KCLS
Anti-Harrassment Training
KCLS
High School Diploma -
Skykomish High School
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