Jessica Harmon
Vilas,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UNC Health Care
Boone, NC
01.2019 - Current
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Assisted in minor surgeries such as IUD insertions or endometrial biopsies.
- Prepared specimens for transport to the lab for further testing.
- Coordinated referrals between primary care providers and specialists when needed.
- Provided quality patient care by taking vital signs, preparing patients for exams, and collecting medical histories.
- Maintained cleanliness of exam rooms before and after each patient visit.
- Ensured that all instruments used were properly sterilized before use.
- Responded to emails promptly while maintaining confidentiality of sensitive information.
- Ensured all supplies were adequately stocked throughout the day.
- Performed laboratory tests such as pap smears, urinalysis, pregnancy tests, and cultures.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Conducted follow-up calls to ensure that patients received their test results in a timely manner.
- Operated electrocardiogram (EKG) to administer diagnostic tests.
- Administered medications under physician's supervision.
- Performed venipuncture and other blood collection procedures according to established standards.
Central Scheduler
UNC Health Care
Boone, NC
11.2016 - 01.2018
- Ensured accuracy of patient information by verifying demographic details before each visit.
- Scheduled patient appointments and maintained appointment records.
- Answered phone calls in a professional manner while providing excellent customer service.
- Assisted with scheduling referrals and prior authorizations.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Updated patient records with appointment and billing information promptly.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
- Instructed patients regarding how to prepare for appointments.
Marketing Director
Chick-fil-A
Boone, NC
09.2010 - 10.2016
- Designed and produced marketing collateral for product launches and promotions.
- Directed the development of digital assets such as websites, e-commerce platforms, blogs, email campaigns.
- Presented monthly results of all marketing efforts at executive team meetings.
- Coordinated events such as trade shows and conferences to promote products or services.
- Managed relationships with advertising agencies and vendors.
- Identified opportunities for new business partnerships or other growth initiatives.
- Updated web pages and social media profiles with engaging and current content.
- Organized promotional campaigns, including social media, print materials, press releases, and website content.
Education
Certified Medical Assistant - Medical Assisting
Caldwell Community College And Technical Institute
Hudson, NC04-2021
Skills
- Phlebotomy
- Quick problem solver
- OB/GYN procedures
- EKG set up and monitoring
- Complex Problem-Solving
- CPR/AED certified
Certification
- Registered Dental Assistant - Wake Forest University School of Medicine - February 1999 - May 1999
- North Carolina Spice Certification - North Carolina Infection Control Curriculum for Outpatient Healthcare Settings
- North Carolina Spice Certification - Instrument Reprocessing : High Level Disinfection for the Infection Preventionist
References
References available upon request.
Timeline
Certified Medical Assistant
UNC Health Care
01.2019 - Current
Central Scheduler
UNC Health Care
11.2016 - 01.2018
Marketing Director
Chick-fil-A
09.2010 - 10.2016
Certified Medical Assistant - Medical Assisting
Caldwell Community College And Technical Institute