Jessica Hastings
CASA GRANDE (PINAL COUNTY), AZ 85122
Summary
Compassionate and dependable newly licensed nursing assistant seeking to provide high-quality patient care. Experienced working in healthcare environment while supporting patients and medical staff as well as maintaining confidentiality and professionalism. Providing excellent care and customer service in fast-paced environments. Dedicated to patient safety, comfort, and team work with nurses and clinical staff.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Ironwood Physicians
Chandler, AZ
06.2022 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Streamlined office processes to improve efficiency in handling patient inquiries and requests.
- Trained new reception staff on office procedures and customer service best practices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Patient Access Representative
Banner Health
Mesa, AZ
01.2021 - 06.2022
- Maintained accurate documentation of patient medical records, ensuring compliance with hospital policies and regulatory standards.
- Assembled and maintained patient medical records and other documents related to patient care.
- Enhanced clinic efficiency through thorough documentation, organization, and management of patient medical records.
- Maintained strict confidentiality in handling patient medical records according to HIPAA regulations and facility guidelines.
- Processed requests for patient medical records and patient information.
Bank Teller
Arizona Central Credit Union
Chandler, AZ
10.2018 - 01.2021
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Assisted members with account inquiries, guiding resolution of issues and enhancing customer experience.
- Maintained cash drawer integrity through diligent balancing procedures and adherence to security protocols.
- Trained new tellers on operational procedures and best practices to promote consistency in service delivery.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Manager
SUBWAY®Restaurants
Casa Grande, AZ
01.2015 - 10.2018
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on food preparation and customer service protocols.
- Implemented inventory management processes to optimize supply chain efficiency.
- Developed and executed marketing strategies to increase local store traffic.
- Enhanced team performance through regular feedback and performance evaluations.
- Cross-trained existing employees to maximize team agility and performance.
Restaurant Hostess
Cracker Barrell Old Country Store
Casa Grande, AZ
11.2012 - 01.2015
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlists efficiently, optimizing seating arrangements during peak hours.
- Provided menu information, enhancing guest experience through knowledgeable service.
- Collaborated with kitchen and serving staff to ensure smooth operations during busy shifts.
- Resolved guest inquiries and complaints swiftly, maintaining high satisfaction levels.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Central Arizona College
Coolidge, AZSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Hospitality services
- Sensitive information handling
Certification
- Licensed Nursing Assistant - Arizona
- Basic Life Support- American Heart Association
Timeline
Front Desk Receptionist
Ironwood Physicians
06.2022 - Current
Patient Access Representative
Banner Health
01.2021 - 06.2022
Bank Teller
Arizona Central Credit Union
10.2018 - 01.2021
Manager
SUBWAY®Restaurants
01.2015 - 10.2018
Restaurant Hostess
Cracker Barrell Old Country Store
11.2012 - 01.2015
High School Diploma -
Central Arizona College
Clinical Skills
- Assisting patients with activities of daily living (ADLs)
- Patient hygiene and personal care
- Safe patient transfers and mobility assistance
- Monitoring and report any changed in patient conditions
- Infection control and safety procedures
- Taking and recording vital signs
- Patient care and emotional support
- Maintaining patient dignity and privacy
- Following care plans and nursing instructions.