Jessica Hatch

* On a daily basis, print invoices from manufacturer's websites for 12 stores. Give the units a stock number and input the information into the system. Notify the coworkers of the new stock numbers. File paperwork for each unit in a jacket and file.

* Respond to incoming emails regarding units delivered to the store that need to be entered into accounting.

* Keep schedules clean on a weekly basis to promote accurate and current charges on unit.

.* Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.

* Answered telephone promptly and gathered information from caller to better direct the call to the correct coworker. Made and confirmed client appointments and kept clients records updated. Built relationships with clients to encourage repeat business. Contacted clients to inform them vehicle was ready. Arranged transportation for clients requesting a ride to the shop.

* Processed payments over the phone via credit card machine. Counted cash in the drawer at the beginning and ending of each day to eliminate discrepancies.

* Maintained up-to-date vendor records facilitating accurate invoicing and prompt payment.

* Managed a high volume of invoices, prioritized payment schedules to optimize cash flow and maintain strong vendor relations.

* Provided exceptional customer service to both internal departments and external customers regarding billing inquiries or dispute resolutions.

* Supported month end closing procedures, ensuring accuracy in financial records and adherence to deadlines.

* Reconciled bank and company credit cards with accuracy, and handled sensitive information with discretion while maintaining strict confidentiality standards.

* Maintained a clean, well-organized work environment, promoting efficiency among team members. Stocked in used cars purchased from local auctions as well as from across the country. After receiving confirmation of units, gave each one a stock number, entered in the computer, and notified management team of the stock numbers.

* Paid for units with a check, and once check was signed, created an overnight label and sent check to the auction to speed up receipt of titles to the dealership.

* Kept track of titles not received, and would reach out to check on ETA of title. Made detailed notes of this progression.

* Trained new employees on the proper procedures, boosting their ability to contribute effectively as part of the team.

* Facilitated smooth communication channels by promptly forwarding messages to appropriate departments. Liaised between the Service Manager and Service Team by welcoming customers with a friendly greeting, answered general questions, gathered the nature of the visit and directed the customer to a specific area of the dealership.

* Recorded amounts received and prepared cash reports of daily transactions to verify against cash on hand. Improved customer satisfaction by providing efficient and accurate cash transaction by making sure the Repair Order charges were correct. Aided in maintaining a safe working environment through adherence to comply safety protocols while handling large sums of cash.

*Greeted visitors and customers professionally and provided friendly and knowledgeable assistance.
*Answered multi-line phone promptly and directed incoming calls to correct department.