Jessica Hayes
Finance / Banking
Ayer,MA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Collaborative leader with dedication to promoting engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Electronic Payments Manager
Digital Federal Credit Union
12.2019 - Current
- Streamlined workflows by identifying bottlenecks in existing processes and addressing these challenges through appropriate solutions implementation.
- Led initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Conducted regular performance evaluations and providing personalized coaching for staff development.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and member satisfaction levels.
- Developed strong product knowledge to provide informed recommendations.
- Collaborated with team members to develop best practices for consistent service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving issues.
- Fostered a member-centric culture within the department by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with both members and staff.
Electronic Payments Assistant Manger
Digital Federal Credit Union
06.2007 - 12.2019
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Littleton High School
Littleton, MA 05.2001 -
Skills
Policy Implementation
undefinedTimeline
Electronic Payments Manager
Digital Federal Credit Union
12.2019 - Current
Electronic Payments Assistant Manger
Digital Federal Credit Union
06.2007 - 12.2019
High School Diploma -
Littleton High School
05.2001 -