Jessica Heard- Johnson
St. Jude Home Health Agency
HOUSTON
9
years of professional experience
Dedicated Medical Assistant experienced in patient scheduling, HIPAA compliance, and customer service. Enhanced patient experiences and streamlined administrative processes through strong organizational skills. Committed to contributing to team success and achieving company goals.
Work History
Medical Assistant
6 Years 2 Months- Administered medications and monitored patient responses effectively.
- Assisted healthcare professionals in patient assessments and documentation processes.
- Coordinated patient scheduling, ensuring optimal workflow and reduced wait times.
- Implemented best practices for infection control and safety protocols within home settings.
- Enhanced patient care by developing strong relationships through effective communication.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Registered Behavior Technician
7 Years- Conducted direct therapy sessions, utilizing Applied Behavior Analysis techniques for skill development.
- Implemented individualized treatment plans based on behavior analysis to support client progress.
- Monitored client behaviors and documented progress to assess effectiveness of interventions and adjust strategies.
- Collaborated with interdisciplinary teams to ensure comprehensive care and effective communication strategies.
- Developed and maintained positive relationships with clients and families, fostering a supportive environment for growth.
- Led workshops for staff development, focusing on best practices in behavior management and therapeutic techniques.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Medical Assistant
2 Years 10 Months- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Streamlined administrative tasks, increasing efficiency in patient records management.
- Led quality improvement initiatives to enhance service delivery and patient satisfaction.
- Trained new staff on operational procedures and compliance standards.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before they were depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Increased efficiency in office by implementing a digital filing system for patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
No Degree - Psychology
High School Diploma
Skills
Patient scheduling
EMR / EHR
Electronic medical records
HIPAA compliance
Medical terminology knowledge
Vital signs monitoring
Electronic records
Electronic records
Patient flow management
Medical office administration
Patient management
Office administration
Timeline
Medical Assistant
St. Jude Home Health Agency
06.2020 - CurrentRead More
Registered Behavior Technician
I Care Behavioral Health
08.2019 - 08.2026Read More
Medical Assistant
Larry Flowers, MD
03.2017 - 01.2020Read More
Sull Ross State University
No Degree from Psychology
Read More
George Washington High School
High School Diploma
Read More