Jessica Hernandez
Summary
Oversaw HR functions for 19 store locations, acting as the main HR contact within the district. Led recruitment initiatives and utilized HRIS systems such as SAP SuccessFactors and Ceridian Dayforce to enhance operational effectiveness. Strong background in administrative responsibilities, supporting HR and business objectives.
Overview
8
8
years of professional experience
Work History
HUMAN RESOURCES SPECIALIST
STATER BROS. MARKETS
06.2022 - 02.2026
- Managed the recruitment process by opening job requisitions, reviewing resumes, phone screening candidates and scheduling interviews
- Communicated with hiring managers to clarify and prioritize district hiring needs
- Initiated and finalized the new hire onboarding process which included sending offer letters, background checks, verifying I-9 paperwork and resolving E-Verify cases
- Coordinated job fairs and recruitment events to effectively promote company brand and attract talent
- Processed weekly changes in employment status such as promotions, demotions, transfers, terminations and address changes
- Guided candidates through onboarding process via phone and email to ensure smooth transition into the company
- Developed and implemented training manuals for the HR department and managers at store level to increase efficiencies
HUMAN RESOURCES CLERK
STATER BROS. MARKETS
12.2021 - 06.2022
- Updated HR databases with employee information and maintained confidentiality of records
- Provided administrative and clerical support to the HR department including document preparations and calendar management
- Answered incoming phone calls, assisted with any questions or routed to the designated personnel or department
- Responded to email inquiries related to HR through our customer care inbox
- Opened, sorted, and allocated mail to appropriate individuals or departments
- Coordinated team bonding events to boost employee engagement and foster team spirit
CUSTOMER SERVICE REPRESENTATIVE
STATER BROS. MARKETS
07.2018 - 12.2021
- Supervised front end operations, ensuring seamless shopping experience for customers
- Trained new staff on customer service protocols and store procedures
- Assisted customers with product selection during sales promotions, maximizing engagement with digital deals and weekly ads
- Managed cash register, ensuring accurate cash handling and balancing
Education
B.A. - Business Administration- Marketing Concentration
California State University
San Bernardino, CATimeline
HUMAN RESOURCES SPECIALIST
STATER BROS. MARKETS
06.2022 - 02.2026
HUMAN RESOURCES CLERK
STATER BROS. MARKETS
12.2021 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
STATER BROS. MARKETS
07.2018 - 12.2021
B.A. - Business Administration- Marketing Concentration
California State University