Jessica Hernandez-Perez
Lehigh Acres
Summary
Detail-oriented professional with experience in front desk operations and hospitality services. Skilled in team collaboration, maintaining organized front office environments, and managing guest inquiries to enhance overall guest satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Front Desk Receptionist
Beau Rivage Condominium Association
07.2024 - 01.2025
- Greeted and assisted residents and guests with inquiries, ensuring a welcoming environment.
- Managed incoming calls and directed them to appropriate personnel efficiently.
- Maintained organized front desk area, ensuring accessibility of informational materials for residents.
- Processed mail and package deliveries, ensuring timely distribution to residents.
- Collaborated with team members to resolve guest concerns promptly and effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Provided basic technical support for front office equipment, minimizing downtime.
- Organized and maintained files and records to ensure up-to-date documentation.
Volunteer
Gulf Coast Humane Society Inc.
09.2023 - 12.2023
- Maintained cleanliness of facilities, contributing to a safe and healthy environment for animals and visitors.
- Assisted with animal care and feeding, ensuring well-being of shelter animals.
- Completed daily domestic tasks in the shelter.
Education
Associate of Science - Nursing
Florida SouthWestern State College
Fort Myers, FL05-2028
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- File organization
- Hospitality services
- Phone etiquette
- Visitor registration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
Timeline
Front Desk Receptionist
Beau Rivage Condominium Association
07.2024 - 01.2025
Volunteer
Gulf Coast Humane Society Inc.
09.2023 - 12.2023
Associate of Science - Nursing
Florida SouthWestern State College