Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jessica Herrera

Chicago,IL

Summary

Detail-oriented and personable administrative professional with 5+ years of experience in customer-facing roles, front desk operations, and data management—specializing in the beauty and wellness industry. Adept at appointment scheduling, patient/client communication, and maintaining confidential records with professionalism and care. Known for enhancing client satisfaction, supporting smooth day-to-day operations, and creating a welcoming and organized environment.

Overview

4
4
years of professional experience

Work History

Sales Associate

Sephora
Chicago, IL
09.2023 - Current
  • Delivered expert product recommendations based on client needs, improving satisfaction and loyalty
  • Maintained and updated customer profiles in CRM system to support personalized marketing and service
  • Processed payments, returns, and transactions with a high level of accuracy
  • Assisted in inventory tracking and daily reporting, supporting efficient retail operations
  • Developed strong knowledge of skincare and cosmetic products, mirroring med spa offerings

Office Assistant

Autologic Auto Repair
Chicago, IL
02.2021 - 07.2023
  • Streamlined appointment scheduling, phone communications, and walk-in coordination in a busy office.
  • Executed billing, payment processing, and financial recordkeeping with precision and confidentiality.
  • Organized digital and paper client files to enhance access and minimize clerical errors.
  • Verified data entry accuracy and resolved customer inquiries professionally.

Education

Associate of Science - Biology

Harold Washington College
Chicago, IL
05-2025

Skills

  • Customer service
  • Problem solving
  • Attention to detail
  • Positive and professional
  • Data analysis
  • Reliable and punctual

Affiliations

  • Graphic design
  • Interior design
  • Gardening
  • Reading
  • Fashion
  • Makeup

Timeline

Sales Associate

Sephora
09.2023 - Current

Office Assistant

Autologic Auto Repair
02.2021 - 07.2023

Associate of Science - Biology

Harold Washington College

Similar Profiles

CREATE PROFILE
Jessica Herrera