Jessica Hicks
Wimberly ,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Reliable Consultants
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Answered customer questions about sizing, accessories, and merchandise care.
Server
Pluckers Wing Bar
09.2023 - 06.2024
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Receptionist
La Belladonna Studio
12.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Organized, maintained and updated information in computer databases.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
Server
Adolph's Grill & Bar
02.2021 - 12.2022
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Anticipated guest needs and provided proactive service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Assistant Manager
Target
03.2019 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sever
Bingham Family Vineyards And Winery
03.2019 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Sales Representative
Wolfe Nursery Direct
01.2018 - 03.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Server
The Plaza Restaurant & Bar
08.2017 - 11.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server / Barback
Hayashi Midtown
01.2016 - 12.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Greeted customers and provided friendly, knowledgeable service.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma -
Liberty Learning Center
2005 Avenue T, Lubbock, TX 79411 05.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- POS System Operation
- Upselling
- Guest Relations
Timeline
Sales Associate
Reliable Consultants
10.2023 - Current
Server
Pluckers Wing Bar
09.2023 - 06.2024
Receptionist
La Belladonna Studio
12.2022 - 07.2023
Server
Adolph's Grill & Bar
02.2021 - 12.2022
Assistant Manager
Target
03.2019 - 02.2021
Sever
Bingham Family Vineyards And Winery
03.2019 - 09.2020
Sales Representative
Wolfe Nursery Direct
01.2018 - 03.2019
Server
The Plaza Restaurant & Bar
08.2017 - 11.2018
Server / Barback
Hayashi Midtown
01.2016 - 12.2017
High School Diploma -
Liberty Learning Center