Jessica Hirman
Vilonia,Arkansas
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office. Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than [Number] years of helping patients and delivering exceptional service. A smart individual with a vast knowledge of medical terms. Passionate Patient Representative committed to helping patients and families by providing information and support. Effective employee highly proficient in [Software] and handling multiple tasks simultaneously. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Patient Representative
Jones Eye
10.2021 - Current
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Trained new staff on hospital processes and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Trained new staff on filing, phone etiquette and other office duties.
Access Coordinator
Jones Eye
10.2021 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Improved patient access by streamlining registration processes and reducing wait times.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Education
High School Diploma -
Vilonia High School
Vilonia, AR05.2011
Skills
- Insurance Billing
- Attention to Detail
- HIPAA Compliance
- Patient Needs Assessment and Referral
- Patient data privacy
- Explaining Policy and Procedures
- Registration and Scheduling
- Benefits knowledge
- Medical insurance
- Schedule Coordination
- Training Coordination
- Insurance verifying
- Patient check-in
Timeline
Patient Representative
Jones Eye
10.2021 - Current
Access Coordinator
Jones Eye
10.2021 - Current
High School Diploma -
Vilonia High School