Jessica Hufford
Albuquerque,NM
Summary
Dynamic professional with a diverse background, including a pivotal role at Mountain View Animal Hospital and Holistic Pet Care, where I enhanced customer satisfaction and led a team to success. Skilled in MS Word and Excel, I excel in communication, demonstrating a unique blend of organizational prowess and a personable approach to customer service.
Overview
6
6
years of professional experience
Work History
Bartender
Coyote Moon Golf Course
Albuquerque, NM
01.2019 - 01.2020
- Stocking, bar back, serving, bartending
Veterinary Assistant
VCA Feline Medical Center
Reno, Nevada
01.2015 - 01.2016
- Fed and cared for all animals in hospice
- Helped with all veterinary practices such as X-rays, Subcutaneous fluids, administering medications and surgical procedures
- Cleaned cages and the hospital
Server/Bartender
Hilton Garden Inn
Albuquerque, NM
01.2014 - 01.2015
- Company Overview: Hotel restaurant and bar service associate, bartender and server
- Responsible for opening, cleaning and closing shift stations, hotel room service, ensuring guest satisfaction, cash and credit sales, use of Micros POS system, promoting a hospitable guest environment
- Hotel restaurant and bar service associate, bartender and server
Pet Councilor
Petland
- Provided animal care, feeding and handling for a wide variety of exotic and domestic animals
- Supervised customer handling of animals
- Instructed new and potential pet owners in proper animal care, feeding and handling
- Maintained animal habitats food and health supplies
- Maintaining a safe and clean environment for animals and customers at all times
Teacher
Jefferson Discovery Center
- Provided child development care and instruction for children ages 6 months to 5 years
- Supervised classroom play and learning activities to ensure a safe and clean learning environment
- Established interactive lesson plans to promote educational development focusing on tactile learning and cognitive response techniques
- Responsible for childcare and safety and interaction with parents, vendors and visitors
Client Advocate
Mountain View Animal Hospital and Holistic Pet Care
- Greets clients and handles all of their concerns, monitors phones and emails, keeps track of all patient records
- Scheduling appointments, handles money transactions
Client Care Supervisor
Mountain View Animal Hospital and Holistic Pet Care
- Maintains customer satisfaction by providing problems-solving resources
- Answers customers' questions
- Manages staff
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Communicates job expectations to other employees
Pharmacy Technician
- Stocking, labeling, maintaining records, processing prescriptions, and other duties as needed
- Any lab related duties
Education
Business Administration/Biology -
University Of New Mexico
01.2014
Phlebotomy -
Phlebotomy USA
Skills
- Strong communication skills
- Patient
- Motivated
- Team oriented
- Personable
- Organization
- Customer service
- Sales promotion
- Problem solving
- Multitasking
- Record keeping
- MS Word
- Excel
- Outlook
- Photoshop
- Mac IOS
- POS systems
Referrals
- Wendi Saldana, Office Manager, Mountain View Vet & Holistic Petcare, Reno, NV, (775) 287-0433
- Sarah Kalivoda, Owner, Mountain View Animal Hospital, (775) 853-6900
- Amber Storm, Manager, Coyote Moon Golf Course, Truckee, CA, (775) 354-6004
- Brayden Ormachea, Nurse practitioner, Renown Medical center, (530) 249-7985
Timeline
Bartender
Coyote Moon Golf Course
01.2019 - 01.2020
Veterinary Assistant
VCA Feline Medical Center
01.2015 - 01.2016
Server/Bartender
Hilton Garden Inn
01.2014 - 01.2015
Pet Councilor
Petland
Teacher
Jefferson Discovery Center
Client Advocate
Mountain View Animal Hospital and Holistic Pet Care
Client Care Supervisor
Mountain View Animal Hospital and Holistic Pet Care
Pharmacy Technician
Business Administration/Biology -
University Of New Mexico
Phlebotomy -
Phlebotomy USA
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