Jessica Jacobs
Rockingham,NC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Healthcare professional prepared for role in patient registration. Adept at managing patient information and ensuring smooth registration process. Reliable team collaborator with strong focus on achieving results and adapting to changing needs. Skilled in data entry and patient interaction, highly valued for strong organizational skills and attention to detail.
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registrar
First Health Moore Regional Hospital
Pinehurst, NC
01.2025 - Current
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Collected and processed co-payments and out-of-pocket charges using [Software].
- Imaged and scanned patient and registration documentation into electronic patient records.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Contributed to the overall success of the department by actively participating in staff meetings and sharing insights on ways to improve processes or enhance patient care experiences.
- Used [Software] to schedule and manage patient appointments.
Team Trainer
Chick-fil-A
Laurinburg, NC
08.2023 - 01.2025
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Demonstrated new products, procedures and techniques to employees.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
Cashier, Host, and Server
Pattans Dowtown Grille
Rockingham, NC
07.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Outreach For Jesus Christian Academy
Hamlet, NC05-2023
Skills
- Appointment scheduling
- Insurance verification
- Resourcefulness and initiative
- Healthcare software
- Medical terminology
- Customer service
- Active listening
- Computer proficiency
Certification
- Food and safety, Chick-Fil-A -2024-2025
Timeline
Registrar
First Health Moore Regional Hospital
01.2025 - Current
Team Trainer
Chick-fil-A
08.2023 - 01.2025
Cashier, Host, and Server
Pattans Dowtown Grille
07.2021 - 08.2023
High School Diploma -
Outreach For Jesus Christian Academy