Jessica Jay
Norman,OK
Summary
Dedicated professional offering 14+ years of experience in supervision, operations management, administration and cross-functional communication. Focused team player with expertise in reporting and following through to achieve project goals. Detail-oriented and strategic sales professional, leveraging advanced industry knowledge the field.
Overview
17
17
years of professional experience
Work History
Sales professional
Fun Town RV
OKLAHOMA CITY, Oklahoma
2025.01 - Current
- Developed and maintained relationships with key clients to drive sales growth.
- Conducted market research to identify new business opportunities and trends.
- Delivered product presentations to prospective customers to showcase offerings.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Provided training and support to junior sales staff on effective techniques.
- Participated in trade shows and networking events to expand professional connections.
- Analyzed sales data to inform strategic decisions and improve performance.
- Negotiated pricing contracts with clients for optimal profitability.
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Resolved customer complaints promptly and professionally.
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Recommended discounts or special offers based on customer needs.
- Created and set up presentations at trade shows, fairs and community events to showcase company.
- Updated job knowledge by participating in educational opportunities.
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Increased customer base and gross profit within first year.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Provided detailed product information to customers and answered inquiries in a timely manner.
Service Advisor
FORT THUNDER HARLEY DAVIDSON
MOORE, OK
2022.05 - 2024.12
- Liaison between customers and service staff to advocate customer upgrades and repairs.
- Solid understanding of mechanical systems, repair procedures, and industry standards.
- Managed multiple repair orders, prioritize tasks, and maintain accurate records.
- Building trust and rapport with customers, addressing concerns, and providing excellent service.
- Analyzed issues, identified solutions, and collaborated with technicians to ensure efficient repairs.
Service Advisor
FLOYD'S RVS
73071, OK
2021.08 - 2022.05
- Maintaining communications between service department and customers.
- Keeping accurate records and document customer service actions and discussions.
- Maintaining an orderly workflow according to priorities.
- Developed service procedures, policies and standards to promote customer satisfaction.
- Accurately logging all correspondence via Light speed and Dealersocket.
Bar Manager
WYNDHAM GARDEN HOTEL
OKLAHOMA CITY, OK
2012.09 - 2019.11
- Responsible for all inventory.
- Schedule making of morning and night staff.
- Ensuring all safety protocols were maintained legally.
- Working in a fast paced environment for long hours.
- Ability to multitask and provide a wonderful customer service experience.
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Serve wine, and bottled or draft beer.
- Take beverage orders from serving staff or directly from patrons.
- Clean bars, work areas, and tables.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Serve snacks or food items to customers seated at the bar.
- Slice and pit fruit for garnishing drinks.
- Ask customers who become loud and obnoxious to leave, or physically remove them.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Arrange bottles and glasses to make attractive displays.
- Order or requisition liquors and supplies.
- Supervise the work of bar staff and other bartenders.
- Plan bar menus.
- Create drink recipes.
Customer service
AMERIBANC
Norman, OK
2010.02 - 2012.09
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.invoices and prepare invoices for returned goods.
Education
Lindsay High School
Lindsay, OKSome College (No Degree) - Science
University of Central Oklahoma
Edmond, OKSkills
- Product presentation
- Contract negotiation
- Customer service enhancement
- CRM software utilization
- Strategic sales planning
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Sales expertise
- Deal structuring
- Closing techniques
- Social selling
- Cold calling
- Upselling and cross selling
- Performance tracking
- Customer relationship building
- Objection handling
- Lead generation
- Sales software proficiency
- Value-based selling
- Customer service
Timeline
Sales professional
Fun Town RV
2025.01 - Current
Service Advisor
FORT THUNDER HARLEY DAVIDSON
2022.05 - 2024.12
Service Advisor
FLOYD'S RVS
2021.08 - 2022.05
Bar Manager
WYNDHAM GARDEN HOTEL
2012.09 - 2019.11
Customer service
AMERIBANC
2010.02 - 2012.09
Lindsay High School
Some College (No Degree) - Science
University of Central Oklahoma