Jessica Jennings
Rock Hill ,SC
Summary
Detail-oriented HR and Administrative Professional with over 10 years of experience in customer service, client relations, and operations coordination. Recognized for expertise in employee relations, onboarding, and training coordination, along with strong administrative support skills. Proficient in HR software and payroll assistance, dedicated to enhancing employee experiences and driving organizational efficiency. Currently pursuing opportunities as an HR Coordinator or Recruiting Assistant to further contribute to HR support and operational excellence.
Overview
8
8
years of professional experience
Work History
Strategic Customer Coordinator
Sunbelt Rentals
Fort Mill, SC
03.2022 - Current
- Ensured professional, efficient assistance to strategic clients for construction and industrial equipment.
- Handled requests from strategic accounts, ensuring customer needs and special requests were satisfied.
- Facilitated communication by bridging gaps between management team and technical staff.
- Establish effective relationships with technicians, customers, and coworkers by responding promptly and professionally to communications.
Customer Service Specialist
Sunbelt Rentals
Fort Mill, SC
04.2020 - 03.2022
- Ensured exemplary support for all customer interactions with Sunbelt Rentals.
- Clarified customer needs, recommending effective equipment solutions.
- Ensured consistent information flow between Customer Care and additional departments in TRFC.
- Demonstrated an unwavering positive attitude and enthusiasm to enhance customer engagement.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Regional Communications Administrator
Compact Power, Inc.
Fort Mill, SC
03.2018 - 01.2021
- Collaborated with Customer Liaison and Customer Support Analyst to ensure efficient training and reviews.
- Escalated complex situations resulting in schedule delays, overtime creation, or excessive travel charges to RSM.
- Managed customer relations with a focus on cost control and service quality.
- Facilitated communication across various departments concerning contract adjustments.
Order Fulfillment Representative
Spectrum Enterprises LLC
Charlotte, NC
01.2017 - 12.2018
- Delivered tailored solutions to address client concerns while ensuring accurate maintenance of the client database.
- Developed client-centric product solutions for complex business needs.
- Processed customer orders in accordance with agreements and executed periodic debits, credits, returns.
- Implemented comprehensive account management techniques to identify new service opportunities, renewals, and upsell potential.
Education
Undergraduate Certificate - Human Resource Management
University of Phoenix
Phoenix, AZ10-2025
High School Diploma -
South Pointe High School
Rock Hill 06-2008
Timeline
Strategic Customer Coordinator
Sunbelt Rentals
03.2022 - Current
Customer Service Specialist
Sunbelt Rentals
04.2020 - 03.2022
Regional Communications Administrator
Compact Power, Inc.
03.2018 - 01.2021
Order Fulfillment Representative
Spectrum Enterprises LLC
01.2017 - 12.2018
Undergraduate Certificate - Human Resource Management
University of Phoenix
High School Diploma -
South Pointe High School
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