JESSICA E. JIMENEZ
Riverdale,IL
Summary
Healthcare professional with robust background in patient access services, bringing valuable experience in managing patient admissions and insurance verifications. Adept at streamlining administrative processes to enhance patient satisfaction and operational efficiency. Known for strong team collaboration and adaptability in dynamic healthcare environments, ensuring smooth workflow and positive patient experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Service Representative
Chicago Family Health
Chicago, IL
08.2021 - Current
- Coordinated insurance verifications, verifying coverage details and eligibility for services provided.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints by 90% accuracy using established follow-up procedures.
Patient Referral Coordinator
Strivant Health
Tinley Park, IL
07.2018 - 08.2021
- Coordinated 30-60 patient referrals between healthcare providers and specialists to ensure timely care delivery.
- Managed scheduling of appointments, optimizing patient flow and reducing wait times.
- Maintained accurate patient records in electronic health record systems for compliance and efficiency.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Worked with patients to schedule tests and procedures.
- Reduced 85 % appointment cancellations by proactively managing scheduling conflicts and rescheduling promptly when necessary.
- Verified patient insurance eligibility and entered patient information into system.
Senior Patient Service Representative
Heartland Health Care Center
Chicago, IL
09.2012 - 07.2018
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified 20-75 insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Used Epic, Centricity and Athena to schedule appointments.
Education
High School Diploma -
Southeast High School
Miami, FL06.2024
Skills
- Insurance verification
- Patient registration
- Payment processing
- Spanish fluency
- Medical terminology
- Appointment scheduling
- Patient confidentiality
- EMR updating
- Referral coordination
Certification
- Certified Mental Health First Aid
- HIPAA Certified
- CPR Certified
Timeline
Patient Access Service Representative
Chicago Family Health
08.2021 - Current
Patient Referral Coordinator
Strivant Health
07.2018 - 08.2021
Senior Patient Service Representative
Heartland Health Care Center
09.2012 - 07.2018
High School Diploma -
Southeast High School