Jessica John
Cleveland,Ohio
Summary
Proven track record of enhancing patient care at VA Hospital, showcasing exceptional organizational skills and excellent communication. Adept at multitasking and adapting to new challenges, I significantly improved clinic efficiency. My expertise in computer skills and a compassionate approach to patient interaction stand out, making me a valuable asset to any healthcare team.
Overview
8
8
years of professional experience
Work History
AMSA
VA Hospital
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Coordinates with the patient care team to review the clinic utilization by using various reports;
- Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work);
- Maintains the confidentiality of information obtained to carry out required duties;
- Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information;
- Schedules patient appointments
- Customizing Spreadsheet Templates to Meet Specific Project Needs
PCNA
Cleveland Clinic
01.2021 - 11.2022
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, schedule appointments and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Caregiver
Larchwood Village Retirement Community
02.2017 - 08.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Schedule appointments and transportation
Education
Associate of Science -
Cuyahoga Community College
Cleveland, OH05-2017
Associate of Arts -
Cuyahoga Community College
Cleveland, OH05-2017
Skills
- Attention to Detail
- Time Management
- Flexible and Adaptable
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Problem Resolution
- Decision-Making
Timeline
AMSA
VA Hospital
11.2022 - Current
PCNA
Cleveland Clinic
01.2021 - 11.2022
Caregiver
Larchwood Village Retirement Community
02.2017 - 08.2020
Associate of Science -
Cuyahoga Community College
Associate of Arts -
Cuyahoga Community College