- Participating in fundraising events to support local charities, schools, or community projects
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy cooking for friends and family gatherings
- Reading
- Drawing and Painting
- Supporting STEM education initiatives and mentorship programs
Jessica Johnson
Hemet,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Server
Buffalo Wild Wings
Menifee, CA
04.2017 - Current
- Facilitated seamless dining experiences by delivering exceptional customer service in a fast-paced restaurant atmosphere.
- Coordinated team efforts to ensure timely order delivery and guest satisfaction.
- Trained new staff on menu offerings and restaurant protocols for seamless operations.
- Implemented upselling techniques, enhancing overall guest experience and increasing sales.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Provided exceptional service in a 100-seat high-volume establishment a 95% positive customer feedback rates.
Education
Medical Assistant Certificate - Medical Assistant
UEI College
Ontario, CA10.2011
High School Diploma -
La Sierra High School
Riverside, CA06.2006
Skills
- Strong work ethic
- Exceptional customer service
- Reliable and responsible
- Guest engagement
- Team collaboration
- Guest relations management
- Task prioritization
- Multitasking and organization
- Strong verbal communication
Interests
Timeline
Server
Buffalo Wild Wings
04.2017 - Current
Medical Assistant Certificate - Medical Assistant
UEI College
High School Diploma -
La Sierra High School