Jessica Jordan
Senior Pharmacy Technician
Yucca Valley,CA
Summary
Friendly Senior Certified Pharmacy Technician with comprehensive knowledge of medication contraindication and dispensing protocols. Personable and energetic with friendly approach to customer service. Maintains accuracy and focus in filling prescriptions and updating customer records. Customer-oriented Pharmacy Technician bringing 15 plus years of experience and strong background in retail pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. Energetic Senior Certified Pharmacy Technician with skills in pharmaceutical calculations, prescription processing and drug classification. Hard-working, dedicated and reliable. Committed to delivering courteous service at all times.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
New Pharmacy
Yucca Valley, United States
08.2019 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Answered patients' questions and troubleshot prescription issues.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Prepared bottle labels.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume 350 pharmacy environment.
Pharmacy Technician
CVS Pharmacy
North Palm Springs, CA
09.2015 - 08.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
Education
STATE License - Phlebotomy
College of The Desert
Palm Desert, CA10.2019
State License - Pharmacy
Academy of Professional Careers
Indio, CA06.2003
Skills
- Pharmaceutical Preparation
- Cash Register Operation
- Demographic Profiling
- Prescription Pricing
- Reviewing Prescriptions
- Reviewing Patient Information
- Allergy Management
- Bulk Medicine Prepackaging
- Answering and Routing Calls
- Prescription Filling and Labeling
- Medication Documentation
- Workplace Safety
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
New Pharmacy
08.2019 - Current
Pharmacy Technician
CVS Pharmacy
09.2015 - 08.2019
STATE License - Phlebotomy
College of The Desert
State License - Pharmacy
Academy of Professional Careers
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