Jessica A. Jordan
Brandon,MS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
Intergrity Marketing Group
Sandy, UT
08.2021 - Current
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Performed routine follow-up calls to assess customer satisfaction with products and services.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Maintained accurate records of client information including contact details and policy changes.
- Resolved disputes between customers and insurers by researching and interpreting policy language.
- Upsold products to policyholders and potential new clients.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
Sales Associate
Dillard's
Ridgeland, MS
03.2016 - 07.2021
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Adhered to company initiatives and achieved established goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
Shift Manager
Heart and Soul Diner
Brandon, MS
02.2013 - 03.2017
- Processed weekly payroll information using appropriate software applications.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between employees or customers in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured compliance with food safety regulations and quality standards.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Upheld company standards and compliance requirements for operations.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
Some College (No Degree) - Criminal Justice
Hinds Community College
JacksonSkills
- Team training and development
- Insurance sales strategy
- New Agent Training
- Email Marketing
- Product knowledge mastery
- Client Service
- Sales strategy development
- Client Relationship Management
- Customer Service
- Life Insurance
Timeline
Licensed Insurance Agent
Intergrity Marketing Group
08.2021 - Current
Sales Associate
Dillard's
03.2016 - 07.2021
Shift Manager
Heart and Soul Diner
02.2013 - 03.2017
Some College (No Degree) - Criminal Justice
Hinds Community College
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