Jessica Juarez
Los Fresnos
Summary
Dynamic bilingual customer service representative with proven success at Maximus, excelling in problem-solving and data entry. Leveraged critical thinking and adaptability to enhance customer satisfaction and streamline application processes. Recognized for effective multitasking and team collaboration, consistently delivering exceptional service in both English and Spanish.
Overview
5
5
years of professional experience
Work History
Bilingual CSR
Maximus
01.2021 - Current
Call Center Representative for calls for project in English and Spanish, assist with processing nee and renewal applications for project, assist with duplicate research, new hire class shadowing.
Education
Education
Los Fresnos High School
Los Fresnos, TX05.2004
Skills
- Fluent bilingualism
- Call center experience
- Data entry proficiency
- Upselling strategies
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- De-escalation techniques
Timeline
Bilingual CSR
Maximus
01.2021 - Current
Education
Los Fresnos High School
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