Simona Ortega
Temple
Summary
Dynamic bilingual customer service representative with proven success at Ttec, enhancing client satisfaction through effective communication and CRM expertise. Skilled in data entry and appointment scheduling, I excel in fostering relationships and resolving inquiries efficiently, ensuring a seamless experience for diverse clientele. Committed to delivering exceptional service and support.
Overview
13
13
years of professional experience
Work History
Bilingual CSR
Ttec (TeleTech) - HealthCare Solutions
Temple, TX
09.2021 - Current
- Assisted customers in navigating healthcare options and benefits, ensuring clarity and understanding.
- Resolved inquiries efficiently using CRM software to track and manage customer interactions.
- Provided bilingual support to enhance communication with diverse clientele, improving overall satisfaction.
Delivery Driver
AutoZone
Temple, TX
04.2020 - 09.2021
- Delivered automotive parts efficiently to customers, ensuring timely and accurate service.
- Maintained vehicle cleanliness and functionality, adhering to safety standards.
- Assisted in inventory management by organizing stock and tracking deliveries.
- Developed strong customer relationships through effective communication and service.
Daycare Teacher
Country Child Care
Moody, TX
04.2013 - 04.2020
- Developed and implemented age-appropriate lesson plans promoting cognitive and social development.
- Fostered nurturing environment ensuring children's emotional well-being and safety during activities.
- Collaborated with parents to provide updates on child progress and address concerns effectively.
Education
Associate of Arts - Pharmacy Tech
University of Phoenix
Tempe, AZ03.2012
High School Diploma -
Belton High School
Belton, TX05.2007
Skills
- Fluent bilingualism
- Call center experience
- Data entry proficiency
- Upselling strategies
- Customer service
- Microsoft Excel
- Appointment scheduling
- Microsoft outlook
- Microsoft PowerPoint
- Call center operations
- Live chat support
Languages
Spanish
Native or Bilingual
Timeline
Bilingual CSR
Ttec (TeleTech) - HealthCare Solutions
09.2021 - Current
Delivery Driver
AutoZone
04.2020 - 09.2021
Daycare Teacher
Country Child Care
04.2013 - 04.2020
Associate of Arts - Pharmacy Tech
University of Phoenix
High School Diploma -
Belton High School