Jessica Kerr
Janesville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Technician
Hometown Pharmacy
Janesville
11.2025 - Current
- Processed prescriptions accurately and efficiently for customer needs.
- Provided customer service by answering questions about medications and health products.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
Sterile Processing Technician
Mercy Health Hospital
Janesville
09.2025 - 11.2025
- Sterilized surgical instruments using autoclave and chemical methods.
- Documented sterilization cycles and maintenance activities accurately.
- Prepared trays, instrument packs and surgical sets.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
Pharmacy Technician
Walgreens Boots Alliance
Janesville
07.2023 - 08.2025
- Assisted pharmacists in patient consultations and medication inquiries.
- Managed inventory levels by restocking shelves and organizing medication supplies.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Prepared prescription transfers to other pharmacies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Inventory Manager/Receptionist/Technician Apprentice
Countrycare Animal Complex
- Managed inventory levels for veterinary supplies and pet care products.
- Coordinated stock replenishment orders with suppliers and vendors.
- Monitored expiration dates to ensure product safety and compliance.
- Conducted regular audits to maintain accurate inventory records.
- Monitored inventories on computer to generate accurate reports.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
Education
Physical Therapy
Blackhawk Technical College
Janesville, WISkills
- Data entry
- Customer service
- Insurance verification
- Problem resolution
- Manual and automated medication dispensing
- Prescription filling
- Customer relationship management
- Processing payments
- Insurance billing
- Effective communication
Accomplishments
- Phi Theta Kappa
- Attendance Awards
- Employee of the Month Awards
References
References available upon request.
Timeline
Pharmacy Technician
Hometown Pharmacy
11.2025 - Current
Sterile Processing Technician
Mercy Health Hospital
09.2025 - 11.2025
Pharmacy Technician
Walgreens Boots Alliance
07.2023 - 08.2025
Inventory Manager/Receptionist/Technician Apprentice
Countrycare Animal Complex
Physical Therapy
Blackhawk Technical College