Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Intern
Jessica Kohl

Jessica Kohl

Encino,United States

Summary

Dynamic Server Trainer with a proven track record of enhancing team performance and improving service delivery. Expertise in training staff on best practices and customer relations, resulting in a 30% increase in customer satisfaction scores. Seeking to leverage strong communication and organizational skills in a Recruiter role to attract top talent and support business growth.

Overview

8
8
years of professional experience

Work History

Server Trainer

Superba Food & Bread
City of Los Angeles, CA
10.2021 - Current
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Patient Care Coordinator

LaserAway
Woodland Hills, CA
02.2021 - 02.2022

-Established and maintained long-term interprofessional relationships with medical clinicians and sales representatives through effective communication

-Coordinated with third-party financial institute vendors in preparing patient financial documents

-Lead personal consultations with current and prospective patients in order to provide proper treatment options and ensure customer satisfaction

-Continuously attained and exceeded personal and store sales goals correlating to increased company revenue

Waitress

Petit Trois
Sherman Oaks, CA
06.2018 - 12.2021
  • Discussed dining menu information to aid in decision process for senior residents.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.

Lead Server

Blu Jam Cafe
Sherman Oaks, CA
03.2017 - 03.2020
  • Observed eating patterns of residents to record proper nutrition during meal times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Inventoried food supplies to determine needs and replenish stations.

Education

High School Diploma -

Fremont Senior High
Nebraska City, NE
05-2010

Skills

  • Team collaboration
  • Networking events
  • Talent management
  • Cold calling
  • Candidate sourcing
  • Team motivation
  • Self-motivated work ethic
  • Time management
  • Networking
  • Accountability
  • Growth mindset
  • Visionary leadership
  • Workshops and seminars
  • Individual growth
  • Enthusiastic personality
  • Coachable personality
  • Growth mindset cultivation

Accomplishments

  • cum laude high distinction

Affiliations

  • Quarterly leadership seminars
  • Personal growth Seminars

References

References available upon request.

Timeline

Server Trainer

Superba Food & Bread
10.2021 - Current

Patient Care Coordinator

LaserAway
02.2021 - 02.2022

Waitress

Petit Trois
06.2018 - 12.2021

Lead Server

Blu Jam Cafe
03.2017 - 03.2020

High School Diploma -

Fremont Senior High
Jessica Kohl