Jessica Kostyo
Whitmore Lake,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Supply Chain Analyst
Penske Logistics
09.2024 - Current
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Collaborated with cross-functional teams to develop and execute end-to-end supply chain strategies that supported business objectives.
- Analyzed and interpreted data for transportation cost and accurate delivery times.
Branch Rental Manager
Penske Truck Leasing
04.2023 - 08.2024
- Collaborated with other departments within the organization such as sales or accounting in order to streamline operational processes.
- Assisted customers to resolve issues related to service or staff interactions.
- Answered customer questions to maintain high satisfaction levels.
- Managed day-to-day operations at the branch including staffing levels, customer service policies.
- Provided training and support for new employees on rental processes and procedures.
- Performed periodic audits of rental contracts for accuracy and completeness.
- Reviewed employee performance regularly and provided feedback for improvement opportunities.
- Monitored competitors' pricing structures and adjusted rates accordingly in order to remain competitive.
Consumer Operations Manager
Penske Truck Leasing
01.2023 - 04.2023
- Monitored and improved efficiency of processes and team performance.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory to ensure all reservations were covered.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, rental, finance, and upper management to ensure efficient operations.
Management Trainee
Penske Truck Leasing
04.2022 - 01.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer issues efficiently to build loyalty.
- Acquired business and management skills through various resources to update proficiency.
- Enhanced leadership abilities through training and hands-on task completion.
- Learned company processes, procedures and employee role functions.
Merchandise Leader
Aerie By American Eagle
01.2022 - 04.2022
- Organized product displays according to customer preferences and store layout guidelines.
- Monitored stock levels on a daily basis to ensure shelves were adequately stocked with products.
- Trained staff on proper merchandising techniques such as visual display setup and product placement.
Sales Leader
Aerie By American Eagle
10.2021 - 01.2022
- Provided leadership and direction to motivate a high performing sales team.
- Enhanced and achieved store sales goals
- Communicated clear expectations to brand ambassadors for the day
Brand Ambassador
AERIE
01.2021 - 10.2021
- Welcomed and provided guests with a high quality shopping experience.
- Promoted new and promotional products to generate sale.
- Quickly built rapport with clients in order to create higher customer return visits.
Server
Brew Garden
06.2017 - 12.2020
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Bachelor of Business Administration - General Business
Kent State University
Kent, OH12-2021
Skills
- Staff Training and Development
- Communication proficiency
- Customer Transactions
- Team building
- Problem-solving abilities
- Time Management
- Professional Demeanor
- Attention to Detail
- Self Motivation
- Data analysis
- Continuous improvement
Timeline
Supply Chain Analyst
Penske Logistics
09.2024 - Current
Branch Rental Manager
Penske Truck Leasing
04.2023 - 08.2024
Consumer Operations Manager
Penske Truck Leasing
01.2023 - 04.2023
Management Trainee
Penske Truck Leasing
04.2022 - 01.2023
Merchandise Leader
Aerie By American Eagle
01.2022 - 04.2022
Sales Leader
Aerie By American Eagle
10.2021 - 01.2022
Brand Ambassador
AERIE
01.2021 - 10.2021
Server
Brew Garden
06.2017 - 12.2020
Bachelor of Business Administration - General Business
Kent State University
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