Jessica Kowalewski
Chula Vista,CA
Summary
Knowledgeable Dispatcher with 10+ years of experience. Adept at checkingon-fieldd personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes, and prioritizing calls. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Animal Services Dispatcher
San Diego County Department of Animal Services
San Diego
01.2022 - Current
- As an Emergency Dispatcher, I answer and filter a high volume of calls ranging from hours of operation to more serious calls such as injured animals or welfare concerns
- I also dispatch calls to and monitor the officers' activity on duty and additional administrative duties such as processing license payments, filing county forms, and updating records.
Veterinary Receptionist
Town and Country Animal Hospital
01.2021 - 01.2022
- As a veterinary receptionist, my duties included answering phone calls and emails, checking patients in, and obtaining a brief history for visit
- I also processed payments and reviewed discharge instructions and medication instructions
- I created, updated, and maintained patient records.
Animal Control Dispatcher
Galveston County Animal Resource Center
01.2019 - 01.2021
- As an Animal Control Dispatcher, I answer and filter calls ranging from hours of operation to more serious calls such as injured animals or trapped wildlife
- I also dispatch calls to officers on duty
- I filed and maintained important forms such as bite reports, citations, adoption contracts, and complaint notices
- I also processed adoptions and payments for adoptions, impounds, and vaccine services, I also scheduled appointments for sterilization procedures.
Education
Veterinary Assistance Certificate -
PIMA Medical Institute
01.2015
Skills
- Cash handling
- Organization
- Multitasker
- Communication
- Attention to detail
- Database Maintenance
- Chameleon Proficiency
- Data Entry
- Customer Relations
- Schedule Coordination
- Incident Reporting
- Training new hires
Timeline
Animal Services Dispatcher
San Diego County Department of Animal Services
01.2022 - Current
Veterinary Receptionist
Town and Country Animal Hospital
01.2021 - 01.2022
Animal Control Dispatcher
Galveston County Animal Resource Center
01.2019 - 01.2021
Veterinary Assistance Certificate -
PIMA Medical Institute
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