Jessica Krug
Fort Collins,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Cold Stone Creamery
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Shift Leader
Cold Stone Creamery
03.2020 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Psychology
Colorado State University
Fort Collins05.2025
Skills
- Customer Service Management
- Positive Attitude
- Problem-Solving
- Training Assistance
- POS System Operation
- Cash Handling
- Communication Skills
Timeline
Shift Leader
Cold Stone Creamery
08.2022 - Current
Shift Leader
Cold Stone Creamery
03.2020 - 08.2021
Bachelor of Science - Psychology
Colorado State University