Jessica Kruger
Rolling Meadows,IL
Summary
Results-oriented professional with a strong work ethic and positive attitude. Thrives in fast-paced environments, consistently delivering high-quality work. Known for excellent communication skills and dedication to team success.
Overview
32
32
years of professional experience
Work History
Server/Restaurant Manager
Anna's Red Apple
Palatine, IL
07.2012 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Server
Elly's Pancake House
Mount Prospect, IL
01.2010 - 06.2011
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
School Aide
St. Colette School
Rolling Meadows, IL
09.2006 - 06.2011
- Provided additional support to struggling students in math, reading, and writing.
- Assisted with clerical tasks including filing documents, photocopying materials.
- Helped supervise recess times to ensure that all students were participating safely.
- Tutored individual students or small groups in areas of academic difficulty.
- Intervened when necessary to de-escalate conflicts between students or with staff.
- Assisted in organizing extracurricular activities such as clubs or sports teams.
- Kept students safe in classroom and outside environments.
Server/Restaurant Manager
Walker Brothers Original Pancake House
Arlington Heights, IL
01.1993 - 12.2008
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
William Rainey Harper College
Palatine, ILSkills
- Guest Engagement
- Order Management
- POS operation
- Point of Sale (POS) system operations
- Strong Work Ethic
- Relationship Management
- Menu knowledge
- Exceptional customer service
- Check payment processing
- Positive and professional
Timeline
Server/Restaurant Manager
Anna's Red Apple
07.2012 - Current
Server
Elly's Pancake House
01.2010 - 06.2011
School Aide
St. Colette School
09.2006 - 06.2011
Server/Restaurant Manager
Walker Brothers Original Pancake House
01.1993 - 12.2008
High School Diploma -
William Rainey Harper College