Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Jessica Ladd

Hattiesburg,MS

Summary

Enthusiastic Quality Technician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service, production, quality and safety standards. Motivated to learn, grow and excel in a competitive industry setting.

Overview

14
14
years of professional experience

Work History

Account Coordinator/Operations Specialist

Nolan Transportation Group, LLC
09.2024 - 12.2024
  • Coverage specialist for 4 main Reefer accounts: Tyson, Perdue, PFG, Pilgrims.
  • Updated, adjusted and refreshed DAT load board (Freight Board) for coverage opportunities.
  • Streamlined communication among Carrier Sales Reps, Carriers and Dispatchers to come to an agreement on the best pay for the carrier and my team. This is achieved from rapid task-switching through the phone, email and slack.
  • Increased MPL - margin per load, monthly margin goals. Worked to get rates down in comparison to market trends in order to get our margin up.
  • Studied data on previous lane history to come to come up with the best rate for our lanes.
  • Studied maps of which produce effects which regions of the states throughout the years to come up with informative answers as to why I booked loads for the rates I did.
  • March 2025 our margin goal for the month was $160,000 as a team. I helped lead the team to increasing our margin for the month by over $60,000. We ended the month with $220,097.

Business Development Sales Representative

Nolan Transportation Group, LLC
06.2023 - 09.2024
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations. Received Broker of the Month back to back in January and February of 2024.
  • Utilized social media platforms to engage with potential customers and build brand awareness. Onboarded past coworkers and college acquaintances, in roles that involved freight, with this method.
  • Identified and tapped into new markets, significantly expanding customer base.
  • In Q2 of 2024, I was top 3 in the company out of 11 sites and hundreds of employees to bring in the most, new customers that quarter, 17 in total. Due to this, I won the first competition the Hattiesburg office had won since opening in 2020, an all expense paid trip.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Utilized CRM software, Salesforce, to manage client information, track leads, and monitor sales progress.
  • Went on multiple customer visits in MS and surrounding states. These visits included current customers and potential customers. Of the 3 potential customer visits, all 3 onboarded with NTG after our meeting.

Quality Technician- Calibration

PG Technologies
08.2020 - 05.2023
  • Reorganize failing calibration system and process.
  • Clean up IBM Notes, specifically Calibration Database.
  • Transferring/migrating Calibration Database to eAM in Oracle.
  • Correct and create new equipment records, assuring EQT and serial numbers match records. Eliminating out of date and inactive records.
  • Create plans and communicated deadlines to Maintenance to ensure projects are completed on time.
  • Ensure proper paperwork is up to date and in place in case of extension. Update calibration stickers on over 2,000 pieces of equipment.
  • Quickly learned and self-taught new skills and applied them to daily tasks, improving efficiency and productivity.
  • Confer with engineering personnel regarding details and implications of test procedures and results.
  • Check in hazardous and non-hazardous materials and equipment daily. Ensure COC and QCC adhere to PGT Ellisville's requirements and checklist or will not approve shipment in.
  • Contact for outside vendor calibrations as well as on-site calibrations made from outside vendors. Handle PO requisitions, RMA forms, shipping and receiving of units sent out for calibration.
  • Propose ways to improve procedures, production processes and training.
  • Generate detailed reports outlining results and recommendations of new equipment and/or how spare equipment could improve cost and production in long run.

Quality Technician- MRB

PG Technologies
10.2018 - 08.2020
  • Worked in the Material Review Board assessing various blade and nozzle models written up for non-conformances.
  • Created and submitted case records to GE for repair.
  • Took complete ownership over TBC/ABF Stripping process. Single- handedly shipped, received and processed 19,077 parts in 2019.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Created daily tracking log for TBC stripped parts for Ellisville/Indianapolis. Reported numbers daily at Gemba.
  • Reported daily Spotfire and Current Inventory numbers to local and regional management teams.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Conducted data review and followed standard practices to find solutions.
  • Developed ways to improve testing procedures, production processes and training.

Salesperson

The Edge Boutique
02.2014 - 10.2018
  • Identified potential customers and needs to provide optimal service.
  • Developed promotional programs to increase revenue levels.
  • Trained new sales associates.
  • Informed customers of current store promotions to encourage additional sales purchases.

Bar Manager

Glory Bound Gyro Co. - Hattiesburg, MS
08.2010 - 10.2018
  • Oversaw bar inventory, restocked supplies and placed orders.
  • Balanced and accurately handled cash, processed credit card payment batches.
  • Managed customer service by training staff, oversaw operations and resolved issues in a timely manner.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Provided high quality service.
  • Completed opening and closing checklists according to set standards.
  • Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts.
  • Discussed menu items and dietary concerns, note special requests and suggested appetizers or other additional items to meet upsell goals.
  • In summary, on a daily basis, simultaneously answered the phone, took to-go orders, checked kitchen for to-go orders, closed out guests' checks for to-go orders, fixed bar servers' and bar customers' drinks, took food orders for in- house guests at the bar and closed out bar guests' checks.

Education

Associate of Science - Exercise Science

Pearl River Community College
Poplarville, MS
2007

Skills

  • Time management
  • Excellent communication
  • Excel in fast pace situations and deadline requirements
  • Customer service
  • Quick learner
  • Detail oriented
  • Materials handling
  • Specifications understanding
  • Equipment calibration
  • Materials inspections
  • Maintenance & Repair

Affiliations

Christian Services volunteer for underprivileged families.

Flood relief volunteer work in Louisiana.

Tornado relief volunteer work in Hattiesburg, MS.

Accomplishments

  • Participated in the OOF Process/Kaizen Event Workshop presentation in 2018 newly hired.
  • Certificate of Achievement in AS13000 Workshop (8D Root Cause Analysis, Problem Solving) December 2-6, 2019.
  • Six Sigma Black Belt: Measurement Systems and Metrology course completion.

Timeline

Account Coordinator/Operations Specialist

Nolan Transportation Group, LLC
09.2024 - 12.2024

Business Development Sales Representative

Nolan Transportation Group, LLC
06.2023 - 09.2024

Quality Technician- Calibration

PG Technologies
08.2020 - 05.2023

Quality Technician- MRB

PG Technologies
10.2018 - 08.2020

Salesperson

The Edge Boutique
02.2014 - 10.2018

Bar Manager

Glory Bound Gyro Co. - Hattiesburg, MS
08.2010 - 10.2018

Associate of Science - Exercise Science

Pearl River Community College

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