JESSICA LANFAIR
Nashua,NH
Summary
Experienced Manager with 6 years in Managing day to day operations and sales , building a team atmosphere and training and developing. Over 15 years in customer experience, customer retention and Scheduling clients and staff looking to find my next opportunity In a management failed where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Store Manager
Happy Tails NH
Hudson, NH
01.2017 - Current
- Currently only working part time remote
- Delivered exceptional customer service by serving each customer’s individual needs, always answering questions, and boosting customer moral, loyalty and sales
- Managed 3-4 employee’s at a time while coaching and mentoring multiple employees by offering constructive feedback and taking interest in long term career growth
- Installed, tested and service Eagle and Epicor software systems, ensuring that all functioned properly with weekly maintenance
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures.
Hair Stylist
Sheer Elegance Hair And Beauty Salon
Nashua, NH
04.2015 - 02.2018
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed team members and maintained all product services and promotions
- Followed All safety and security policies
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Beauty Supply Expert
CosmoProf Beauty Supply
Nashua, NH
06.2014 - 09.2015
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Maintained counter and display areas for cleanliness and organization.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Cosmetology License - Cosmetology
Continental Academie of Hair Design
Hudson, NH06.2011
High School Diploma -
Alvirne High School
Hudson, NH06.2007
Skills
- Goal Setting
- Customer Service Management
- Training Management
- Recruitment and Hiring
- Originality and Creativity
- Decision Making
- Focus and Follow-Through
- Team Leadership
- Multitasking Abilities
- Building Customer Trust and Loyalty
- Proficient in Microsoft office and Google sheets
- Time management
- Brand management
Timeline
Store Manager
Happy Tails NH
01.2017 - Current
Hair Stylist
Sheer Elegance Hair And Beauty Salon
04.2015 - 02.2018
Beauty Supply Expert
CosmoProf Beauty Supply
06.2014 - 09.2015
Cosmetology License - Cosmetology
Continental Academie of Hair Design
High School Diploma -
Alvirne High School