JESSICA LASHLEY
Atlanta
Summary
Results-driven and highly adaptable professional with over 10 years of experience spanning customer service, administrative support, and leadership roles. Adept at managing multiple priorities in fast-paced environments, delivering exceptional client service, and driving operational efficiency. Known for a detail-oriented approach, effective communication, and a commitment to delivering high-quality service that aligns with organizational goals. Ready to contribute expertise to a dynamic team in a growth-focused organization.
Overview
10
10
years of professional experience
Work History
Operations Specialist
WM
Smyrna, GA
02.2025 - Current
- Manage procurement of fleet parts and supplies to ensure uninterrupted day to day operations.
- Create and track purchase orders for third-party services, ensuring accurate documentation, approval processes, and monitor financial accruals.
- Review and reconcile invoices against purchase orders to verify accuracy and prevent discrepancies.
- Maintain fleet compliance by managing vehicle registrations, insurance documentation, and other required legal records..
- Conduct monthly inventory audits of parts and operational materials to maintain accurate stock levels..
- Serve as a primary point of contact for vendors, drivers, and internal staff, handling incoming operational inquiries.
- Provide administrative and operational support to District and Fleet Managers to assist with daily operational needs.
Executive Assistant
Atlanta Health Systems
Atlanta
04.2021 - 01.2025
- Maintain meticulous records and prepare comprehensive reports. Handle confidential information with discretion, ensuring data integrity and security.
- Cooperated with senior leadership, providing organizational support and ensured effective communication across departments.
- Oversaw product inventory, regularly tracking stock levels, performing stock audits, and ensuring that product supplies were adequately replenished to meet business needs.
- Performed data entry tasks, ensuring accurate and timely input of information into databases, spreadsheets, and internal tracking systems to support business operations.
Lead Clerk
Atlanta Health Systems
Atlanta
11.2020 - 01.2025
- Coordinated on-site operations during medical clinic events, ensuring smooth check-in and check-out processes for participants, while providing a welcoming and professional environment.
- Verified personal and medical information to ensure accuracy and proper documentation for each individual in the electronic health record (EHR) system.
- Maintained the integrity of electronic databases, ensuring accurate entry and updates of personal and medical information, while adhering to privacy regulations and confidentiality standards (HIPAA).
- Managed appointments and walk-in lists, ensuring timely scheduling, coordination, and communication with participants to optimize clinic flow and minimize wait times.
- Utilized conflict resolution skills to address and resolve participant concerns or issues in a calm and professional manner, ensuring positive interactions and a high level of customer satisfaction.
Assistant Store Manager
Kirklands
Douglasville
08.2019 - 10.2020
- Led daily store operations, utilizing strong sales skills to consistently meet or exceed sales targets and key performance indicators (KPIs), driving revenue growth and ensuring a high level of store performance.
- Trained, mentored, and managed a team of employees, fostering a positive work environment, promoting teamwork, and ensuring staff was equipped with the necessary knowledge and skills to succeed.
- Provided exceptional customer service, identifying guests' needs through active listening and offering tailored product recommendations, resulting in improved customer satisfaction and repeat business.
- Fostered a results-driven culture, motivating employees through regular feedback, coaching, and recognition, leading to improved performance and morale.
Lead Sales Manager
Charming Charlie
GA, Douglasville
01.2016 - 07.2019
- Provided exceptional customer service, identifying guests' needs through active listening and offering tailored product recommendations, resulting in improved customer satisfaction and repeat business.
- Organized and maintained store merchandising, ensuring products were displayed attractively, inventory was well-stocked, and store layout was optimized for customer flow and sales.
- Ensured compliance with company policies and procedures, including safety protocols, cash handling, and employee performance standards.
Education
University of West Georgia
Carrollton, Georgiaundefined
Alexander High School
Douglasville, GeorgiaSkills
- Data Entry, Communication, Procurement, Customer Service, Leadership, Sales, Inventory Management, Administrative Support, Problem Solving, Organizational Skills
Timeline
Operations Specialist
WM
02.2025 - Current
Executive Assistant
Atlanta Health Systems
04.2021 - 01.2025
Lead Clerk
Atlanta Health Systems
11.2020 - 01.2025
Assistant Store Manager
Kirklands
08.2019 - 10.2020
Lead Sales Manager
Charming Charlie
01.2016 - 07.2019
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Alexander High School
University of West Georgia