Jessica Lee
Brea,CA
Summary
Accomplished Customer Relations Manager at Nick Alexander MINI, adept at CRM software and problem-solving. Enhanced customer satisfaction by implementing service standards and resolving inquiries efficiently. Proven track record in workload management and quality assurance, fostering positive client relationships and exceeding expectations. Recognized for attention to detail and strong work ethic.
Overview
11
11
years of professional experience
Work History
Customer Relations Manager
Nick Alexander MINI
Los Angeles, CA
09.2007 - 01.2012
- Provided support in resolving customer inquiries and issues effectively.
- Assisted in maintaining customer account information and documentation accuracy.
- Learned to utilize CRM software for tracking customer interactions and feedback.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed department call volume of Number calls per day and coordinated department schedules to maximize coverage during peak hours.
- Developed and implemented standards for staff to provide consistent service to customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Receptionist/Cashier
Nick Alexander Imports
01.2003 - 07.2007
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Answered multi-line phone system, routing calls to appropriate departments efficiently.
- Handled cash transactions and maintained sales and payments records accurately.
- Improved workflow by introducing more efficient document handling and organization practices.
- Maintained accurate cash drawer and balanced end-of-day financial reports.
Service Cashier
Bozzani Volkswagen
Covina, CA
06.2002 - 12.2002
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in completing purchase processes and resolving inquiries.
- Maintained organized cash drawer and ensured proper handling of cash and credit transactions.
- Collaborated with team members to streamline checkout procedures for improved efficiency.
- Provided exceptional customer service, fostering positive experiences and repeat business.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
Customer Service Cashier
In N Out
Santa Fe Springs, CA
07.2001 - 06.2002
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Handled cash management and balanced cash drawers at shift end.
- Maintained cleanliness and organization of the checkout area for optimal efficiency.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma - General Studies
Schurr High School
Montebello, CA06.2001
Skills
- Strong work ethic
- Quality assurance
- Workload management
- CRM software proficiency
- Attention to detail
- Customer service
- Problem-solving
- Customer needs assessment
Timeline
Customer Relations Manager
Nick Alexander MINI
09.2007 - 01.2012
Receptionist/Cashier
Nick Alexander Imports
01.2003 - 07.2007
Service Cashier
Bozzani Volkswagen
06.2002 - 12.2002
Customer Service Cashier
In N Out
07.2001 - 06.2002
High School Diploma - General Studies
Schurr High School