Jessica Lenon
Las Vegas,NV
Overview
10
10
years of professional experience
Work History
Front End Supervisor
Home Depot
04.2010 - 02.2017
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
Customer Service Representative
Reno Athletic Club
03.1993 - 12.1998
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Sports Fitness Management -
University of Nevada Reno
Reno, NV08.1996
Skills
- File Management
- Complaint Resolution
- Administrative Support
- Cash Counting
- Customer Service
- Time Management
- Display Setup
- Opening and Closing Procedures
- Price Verification
- Cash Handling
- Sales Coaching
- Operations
- Financial Management
- Fraud Prevention
- Systems and Software Expertise
- Problem-Solving Skills
Timeline
Front End Supervisor
Home Depot
04.2010 - 02.2017
Customer Service Representative
Reno Athletic Club
03.1993 - 12.1998
Sports Fitness Management -
University of Nevada Reno
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.