Jessica Lent
Ludowici,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
CSR, Sales
parkers convenience store
Hinesville, GA
07.2017 - 06.2024
- Performed account maintenance duties such as updating customer information in CRM system.
- Ensured compliance with applicable laws and regulations related to sales process.
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Developed strong working relationships with team members to foster collaboration.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Ups Order Picker
Rotary Corporation
Glennville, GA
08.2023 - 05.2024
- Stacked cartons on pallets according to size and weight specifications.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Conducted regular inventory checks to maintain accurate stock levels.
- Performed analysis of historical data related to cycle counts and adjusted accordingly.
- Provided feedback on existing processes and procedures based on knowledge gained through experience.
- Trained new staff on best practices related to cycle counting procedures.
- Investigated root causes of errors identified during cycle counting activities.
- Performed cycle counting to maintain accurate inventory levels for all products.
Cashier
Super Walmart
Hinesville, GA
07.2016 - 02.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Frozen and Dairy Associate Temp
Neighborhood Walmart
Hinesville, GA
12.2015 - 01.2016
- Performed regular maintenance checks on refrigeration units such as checking door seals for air leaks and inspecting coils for dust build-up.
- Tracked inventory levels for all dairy items and restocked as needed.
- Provided excellent customer service by addressing customer inquiries quickly and professionally.
Education
High School Diploma -
Bradwell Institute
Hinesville, GA05-2011
Skills
- Performance Tracking
- Cross-Selling and Upselling
- Consultative Sales
- Paperwork Processing
- Scheduling
- Data Collection
- Product Sales
- Quality Control
- Multi-Task Management
- Problem-solving abilities
- Positive and professional
- Retail Marketing
- High-energy attitude
References
- Ashley linville (912)463-3919
- Ciara galvin (904)465-3815
- Tiaila daniels (912)2553507
- Marlena white (954)4597629
- Monique Troutman (912)259-0120
Timeline
Ups Order Picker
Rotary Corporation
08.2023 - 05.2024
CSR, Sales
parkers convenience store
07.2017 - 06.2024
Cashier
Super Walmart
07.2016 - 02.2017
Frozen and Dairy Associate Temp
Neighborhood Walmart
12.2015 - 01.2016
High School Diploma -
Bradwell Institute