Optician
Midwest Eye Consultants
Jessica Lesley
Peru,Indiana
Summary
Dedicated healthcare professional with extensive experience at LMH, excelling in patient care and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in maintaining a safe clinical environment while ensuring timely medical interventions, contributing to positive health outcomes and streamlined operations.
Work History
Medical Assistant
LMH
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Patient Care Technician
Dukes Memorial Hospital
09.2020 - 07.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Reduced stress for patients and families through effective communication and empathetic support.
Overview
2026
2026
years of professional experience
1
1
Certification
Education
Medical Assistant - General Studies
IMD Power
Fort Wayne, INHigh School Diploma - General Studies
Annapolis
Dearborn Heights, MI06.2006
Skills
- Customer service
- Insurance verification
- Patient care
Certification
Medical assistant
Patient care technician
Timeline
Medical Assistant
LMH
12.2023 - Current
Patient Care Technician
Dukes Memorial Hospital
09.2020 - 07.2023
Optician
Midwest Eye Consultants
Medical Assistant - General Studies
IMD Power
High School Diploma - General Studies
Annapolis
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