Jessica Lisko
New Albany,OH
Summary
Dedicated Pharmacy Technician with 25 years of experience in retail pharmacy environments. Skilled in medication dispensing and patient education. Proven ability to manage multiple priorities efficiently and contribute to team objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Giant Eagle
12.2003 - Current
- Enhanced patient care by accurately filling and providing descriptive knowledge of prescriptions
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Executed tasks promptly to support seamless pharmacy operations.
- Streamlined prescription pickup process to minimize wait times, improving overall customer experience.
- Boosted customer satisfaction through friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated directly with doctors' offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Pharmacy Technician
Pharmor Pharmacy
04.1998 - 04.2003
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Counted and labeled prescriptions to ensure accuracy of items and quantities.
- Entered and processed patients' prescriptions into the internal system.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to the standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Processed co-payments from customers during transactions.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Addressed third-party billing and computer system issues to improve customer satisfaction.
- Managed opening and closing procedures for pharmacy operations.
- Assisted the pharmacist in resolving prescription issues and customer inquiries.
Education
Fairborn High School
Fairborn, OHSkills
- Medication Therapy Management
- Updating Medication Histories
- Drug Inventory Control
- HIPAA
- Patient Confidentiality
- Records management
- Workflow Optimization
- Problem-Solving Skills
- Team Collaboration
Certification
- CPhT - Certified Pharmacy Technician, 2020
Timeline
Certified Pharmacy Technician
Giant Eagle
12.2003 - Current
Pharmacy Technician
Pharmor Pharmacy
04.1998 - 04.2003
Fairborn High School