Jessica MacGregor
Vicksburg,MI
Summary
Forward-thinking professional bringing more than 20 years of experience working for fast-paced physician practices. Highly organized and hardworking with excellent planning and program management skills.
Overview
15
15
years of professional experience
Work History
Practice Manager II
Bronson Methodist Hospital
Portage, MI
09.2022 - Current
- Responsible for daily administrative and overall operations of office and responsible for supervision of all employed non-provider practice staff
- Primary communication link between practices and departments throughout organization
- Established and implemented short and long-term organizational goals, objectives, policies, and operating procedures.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Addressed and remedied all patient or team member issues.
- Spearheaded and implemented new projects to expand scope of engagement.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
Practice Manager I
Bronson Methodist Hospital
Vicksburg, Michigan
06.2017 - 09.2022
- Responsible for daily administrative and overall operations of office and responsible for supervision of all employed non-provider practice staff
- Primary communication link between practices and departments throughout organization.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
Office Manager
Family Doctors of Vicksburg
Vicksburg
07.2016 - 07.2017
- Balanced daily deposits and safe counts as required and prepared bank deposits
- Backed up front-line staff with expert handling of various common and complex administrative tasks.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front Office Supervisor
Family Doctors of Vicksburg
Vicksburg
03.2012 - 07.2016
- Reviewed daily reports in detail and resolved any identified discrepancies
- Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity
- Handled all billing and patient questions
- Accounts receivable for office.
- Completed bi-weekly payroll for 20 employees.
Insurance Specialist
Family Doctors of Vicksburg
05.2009 - 03.2012
- Monitored insurance claims and coordinated efficient processing
- Handled all insurance claim questions and followed up with insurance companies when necessary.
- Followed up on denials, late payments, extensions and other special circumstances.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Communicated effectively with members of operations, finance, and clinical departments.
Education
Bachelor of Science in Health Care Administration -
Capella University
Minneapolis, MN09.2023
Associate of Science -
Kalamazoo Valley Community College
Kalamazoo, MI01.2020
Skills
- Process improvement
- Collaboration
- Multitasking
- Business operation management
- Staff Supervision
- Employee performance
- Performance Metrics
- Staff Management
- Decision-Making
Timeline
Practice Manager II
Bronson Methodist Hospital
09.2022 - Current
Practice Manager I
Bronson Methodist Hospital
06.2017 - 09.2022
Office Manager
Family Doctors of Vicksburg
07.2016 - 07.2017
Front Office Supervisor
Family Doctors of Vicksburg
03.2012 - 07.2016
Insurance Specialist
Family Doctors of Vicksburg
05.2009 - 03.2012
Bachelor of Science in Health Care Administration -
Capella University
Associate of Science -
Kalamazoo Valley Community College