Jessica MacGregor
Vicksburg,MI
Summary
Forward-thinking professional bringing more than 20 years of experience working for fast-paced physician practices. Highly organized and hardworking with excellent planning and program management skills.
Overview
15
15
years of professional experience
Work History
Practice Manager II
Bronson Methodist Hospital
09.2022 - Current
- Responsible for daily administrative and overall operations of office and responsible for supervision of all employed non-provider practice staff
- Primary communication link between practices and departments throughout organization
- Established and implemented short and long-term organizational goals, objectives, policies, and operating procedures.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Addressed and remedied all patient or team member issues.
- Spearheaded and implemented new projects to expand scope of engagement.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
Practice Manager I
Bronson Methodist Hospital
06.2017 - 09.2022
- Responsible for daily administrative and overall operations of office and responsible for supervision of all employed non-provider practice staff
- Primary communication link between practices and departments throughout organization.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
Office Manager
Family Doctors of Vicksburg
07.2016 - 07.2017
- Balanced daily deposits and safe counts as required and prepared bank deposits
- Backed up front-line staff with expert handling of various common and complex administrative tasks.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front Office Supervisor
Family Doctors of Vicksburg
03.2012 - 07.2016
- Reviewed daily reports in detail and resolved any identified discrepancies
- Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity
- Handled all billing and patient questions
- Accounts receivable for office.
- Completed bi-weekly payroll for 20 employees.
Insurance Specialist
Family Doctors of Vicksburg
05.2009 - 03.2012
- Monitored insurance claims and coordinated efficient processing
- Handled all insurance claim questions and followed up with insurance companies when necessary.
- Followed up on denials, late payments, extensions and other special circumstances.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Communicated effectively with members of operations, finance, and clinical departments.
Education
Bachelor of Science in Health Care Administration -
Capella University
Minneapolis, MN09.2023
Associate of Science -
Kalamazoo Valley Community College
Kalamazoo, MI01.2020
Skills
- Process improvement
- Collaboration
- Multitasking
- Business operation management
- Staff Supervision
- Employee performance
- Performance Metrics
- Staff Management
- Decision-Making
Timeline
Practice Manager II
Bronson Methodist Hospital
09.2022 - Current
Practice Manager I
Bronson Methodist Hospital
06.2017 - 09.2022
Office Manager
Family Doctors of Vicksburg
07.2016 - 07.2017
Front Office Supervisor
Family Doctors of Vicksburg
03.2012 - 07.2016
Insurance Specialist
Family Doctors of Vicksburg
05.2009 - 03.2012
Bachelor of Science in Health Care Administration -
Capella University
Associate of Science -
Kalamazoo Valley Community College