Jessica Malmberg
Des Moines,IA
Summary
Highly motivated team worker that enjoys a challenge. Enjoys staying busy yet organized to improve the profit of the business while creating a great customer experience.
Overview
11
11
years of professional experience
Work History
Server
Applebees SE 14th
02.2024 - 08.2024
- Greeting customers taking orders and entering them into POS system
- Running food, cash handling, cleaning duties
Assistant Manager
Aspen Dental Merle Hay
03.2022 - 08.2023
- Financing
- Reached above and beyond quarterly goals, A/R, Insurance claims and benefits
- Created treatment plan that best fit the provider and help patient achieve goals
Dental Insurance Benefits Representative
Principal Financial Group Hybrid
01.2020 - 07.2022
- Answered inbound phone calls and documented all pertinent information
- Explained insurance claims and benefits using multiple applications in a timely manner
Dental Constultant
Aspen Dental
05.2013 - 12.2019
- Created individualized treatment plans to maintain or restore oral health of patients.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Reviewed patient health history and performed checkups to assess current issues.
Education
High School Diploma -
East High School
Des Moines, IASkills
- Insurance verification
- HIPAA compliance
- Office organization
- Patient scheduling
- Team member support
- Daily specials memorization
- High volume dining
References
Available upon request
Timeline
Server
Applebees SE 14th
02.2024 - 08.2024
Assistant Manager
Aspen Dental Merle Hay
03.2022 - 08.2023
Dental Insurance Benefits Representative
Principal Financial Group Hybrid
01.2020 - 07.2022
Dental Constultant
Aspen Dental
05.2013 - 12.2019
High School Diploma -
East High School
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