JESSICA MARROQUIN
Corona,CA
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Acuity Eye Group
La Palma, CA
01.2021 - Current
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic and health history to keep information current.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Helped patients complete necessary medical forms and documentation.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared employee work schedules to cover important tasks at appropriate times.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Managed patient scheduling and appointment reminders to optimize clinic workflow.
- Coordinated patient intake processes, ensuring accurate data entry and documentation compliance.
- Reviewed and processed authorization requests for medical services to ensure compliance with policies.
Sales Supervisor
StarWorld, Inc
Huntington Park, CA
08.2015 - Current
- Responsible to manage Volume Sales Performance, Margin, and Profit by Department and by
- Categories as well as Store Operations
- Assisted in managing a Sales Revenue of 3M generated from the sales of Consumer Electronics,
- Accountable for achieving all financial goal objectives developing a solid and productive team
- Monitored performance of Retail Sales and Operations providing immediate direction, solutions to reverse negative trends
- Ensured a pristine appearance of store every day, all day, including but not limited to: high quality merchandising standards, 100% signage expectations and a clean, neat presentation throughout including all workstations
- Responsible for the following Departments: Consumer Electronics, Computer and Media, Furniture,
- Appliances, General Merchandise, Credit, Customer Service, Front cashier, Warehouse, Receiving,
- Inventory Control, Loss Prevention
- Ensured proper merchandising according to guidelines specified by Manufactures like Apple Inc.,
- Bose, LG, Samsung and Sony
- Created a welcoming environment for Customers and Associates
- Tasked to minimize all expenses and maximize store budget while keeping a detailed ledger of all monetary transactions
Group Leader
Fountain Valley, CA
12.2008 - 08.2015
- Prioritized daily workflows, including all inbound calls, walk-in clients, quotes and sales-relatedinquiries
- Process international currency exchange transactions
- In charge of ID verifica
- Set weekly goals for 3 of my sales representatives
- Answered customers' questions regarding products, prices and availability
- Emphasized product features based on conversations about the customers' needs
- Review and adjust sales contracts for orders obtained by team members and submitted orders forprocessing
- Communicate sales promotions to customers and staff to grow sales and overall customersatisfaction
- Exceeded targeted personal and team quotas
- Friendly and professional customer interactions at all times
- Maintained yearly certification on products and services rendered.
Education
High School Diploma -
Unitec
Mexico City Skills
- Skills
- Positive Attitude and Energetic
- Courteous and Professional
- Customer Complaint Resolution
- Multitasking and Prioritization
- Report Preparation
- Positive Attitude
- Appointment Scheduling
- Customer Service
- Problem Solving
- Flexible Schedule
- Scheduling
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Acuity Eye Group
01.2021 - Current
Sales Supervisor
StarWorld, Inc
08.2015 - Current
Group Leader
12.2008 - 08.2015
High School Diploma -
Unitec