Jessica Marsh
Auburndale,Florida
Summary
Customer-oriented General Manager with extensive experience in optimizing production processes and minimizing downtime. Proven ability to manage multiple projects under pressure while maintaining high standards of quality and efficiency. Recognized for exceptional communication skills and a collaborative leadership style that drives teams toward achieving organizational objectives. Committed to continuous improvement and leveraging strong interpersonal skills to enhance overall operational effectiveness.
Overview
16
16
years of professional experience
Work History
General Manager
7Eleven
Auburndale, FL
03.2023 - 12.2025
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Store Manager
7Eleven
Lakeland, Florida
04.2018 - 02.2023
- Set sales targets and budgets for team leads and employees to follow
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Interviewed and hired prospective employees according to team needs
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Demonstrated and supported continuous improvement and growth mindset
Telemarketer
Better Life Systems
Orlando, Florida
01.2015 - 04.2016
- Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service and to make donation
- Obtained customer information such as name, address and payment method and entered orders into computers
- Adjusted sales scripts to better target needs and interests of specific individuals
- Experience with inbound an outbound calls
Hostess, Server, Manager
Dennys
Davenport, Florida
02.2010 - 07.2015
- Assisted in serving guests for parties and special functions
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Answered phone calls to take reservations and address guest questions and concerns
- Observed guest needs throughout dining experience, driving high-quality service
Education
Management In Store Manager -
College Of Operations Leadership 7Eleven Management Cool School
Port St Richie, Florida04.2019
High School Diploma -
Ridgeland Highschool
Rossville, Georgia05.2009
Skills
- Clear Communication
- Customer Inquiry and Response
- Appointment Scheduling
- Sales experience
- Ability to Communicate effectively with a wide range of customers
- Lead Management
- Scripted Calls
- Communication skills
- Staff motivation
- Time and resource optimization
- Staff training and development
References
References available upon request.
Timeline
General Manager
7Eleven
03.2023 - 12.2025
Store Manager
7Eleven
04.2018 - 02.2023
Telemarketer
Better Life Systems
01.2015 - 04.2016
Hostess, Server, Manager
Dennys
02.2010 - 07.2015
Management In Store Manager -
College Of Operations Leadership 7Eleven Management Cool School
High School Diploma -
Ridgeland Highschool