JESSICA MARTINEZ
Summary
Dedicated professional with a strong work ethic and experience in scheduling and customer service. Skilled in data entry, conflict resolution, and collaboration, ensuring high-quality service and patient satisfaction in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Scheduler
SSM Health
Midwest City, OK
04.2025 - 03.2026
- Coordinated scheduling for medical appointments to optimize patient flow and staff allocation.
- Managed calendar updates and communicated changes effectively to all stakeholders.
- Assisted in resolving scheduling conflicts to maintain operational efficiency within departments.
- Utilized electronic health record systems to track and manage appointment availability.
- Greeted patients and visitors, ensuring a welcoming environment and addressing inquiries efficiently.
- Maintained patient records using electronic health record (EHR) systems for accuracy and compliance.
- Monitored waiting area conditions, maintaining cleanliness and organization for enhanced patient experience.
- Provided administrative support by handling phone calls and responding to emails promptly.
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Placed new supply orders, managed inventory and restocked clerical spaces.
WIC Clerk
Variety Care Family Health
Oklahoma City, OK
03.2026 - Current
- Issued WIC benefits using PHOCIS while following OSDH policy and ensuring accuracy
- Processed WIC applications and determined eligibility based on income and program guidelines
- Entered and maintained client information in PHOCIS for accurate and efficient record keeping
- Managed client records and charts, including pulling, filing, and maintaining active and archived files
- Explained how to use WIC benefits in stores so clients understood what they could and couldn’t get
- Provided clear, respectful customer service by answering questions and resolving issues in a timely way
- Answered high-volume phone calls and handled WIC-related questions efficiently
- Scheduled appointments for certifications, recertifications, and nutrition education to support clinic flow
- Sent appointment reminders and completed follow-up calls to reduce no-shows
- Documented client notes in charts based on WIC requirements
- Completed transfer paperwork for clients entering and leaving the program
- Ran weekly and monthly reports as required
- Assisted with translation for Spanish-speaking clients when needed
- Participated in outreach efforts to educate families on WIC services and increase participation
- Supported daily clinic operations and adjusted to staffing needs across multiple locations
Customer Service Representative
City of Dallas WIC
Dallas, TX
05.2024 - 01.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer accounts, ensuring accurate data entry and updates in CRM systems.
- Collaborated with team members to improve response times and enhance service quality.
- Processed orders and returns, maintaining a high standard of customer satisfaction.
- Processed WIC applications and maintained accurate client records in compliance with state guidelines.
- Assisted clients in understanding program benefits and eligibility requirements during intake sessions.
- Resolved issues promptly and professionally, demonstrating empathy towards clients'' unique circumstances.
- Assisted clients with completion of applications and paperwork.
CWNT
Oklahoma City County Health Department
Oklahoma City, OK
08.2014 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed educational materials on nutrition topics to promote healthy eating among participants.
- Assisted clients in navigating complex benefits systems, advocating for their needs when necessary to secure essential services.
- Conducted in-depth client assessments, identifying barriers to healthy eating habits and tailored interventions accordingly.
- Promoted breastfeeding as the optimal feeding choice for infants, offering education and resources to support new mothers.
- Managed caseload efficiently while maintaining high-quality service delivery for each individual client.
Education
High School Diploma -
Rose State College
04-2007
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Telephone etiquette
- Microsoft Office Suite
- Excel spreadsheets
- Supply restocking
- Report writing
- Mail handling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
WIC Clerk
Variety Care Family Health
03.2026 - Current
Scheduler
SSM Health
04.2025 - 03.2026
Customer Service Representative
City of Dallas WIC
05.2024 - 01.2025
CWNT
Oklahoma City County Health Department
08.2014 - 04.2024
High School Diploma -
Rose State College