Jessica Martinez
Corona,Ca
Summary
Offering background in managerial customer service and organizational skills ready to transition into this dynamic field and eager to learn and develop. Brings understanding of event coordination and hospitality principles, with skills in communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Barista
Nordstrom Ebar
Costa Mesa
06.2023 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Manager/ Barista
Gota Coffee
Norco, CA
01.2024 - Current
- Educated team members on operational guidelines, beverage techniques, and service excellence.
- Built a loyal customer base by maintaining strong connections and consistently providing top-tier beverages.
- Led all facets of daily café operations with strong leadership as Head Barista.
- Encouraged open communication among staff to strengthen collaboration.
Manager/Assistant Event Coordinator
Cafe Oro Dos Aztecas
Riverside
02.2026 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Developed staff training programs to enhance team performance and product knowledge.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed event timelines and schedules, optimizing resource allocation and workflow efficiency.
- Coordinated logistics for multiple events, ensuring seamless execution and guest satisfaction.
- Established strong vendor relationships to ensure quality supplies and timely deliveries.
Education
No Degree - Cosmetology Education
Salon Success Acadamy
Corona, CA09.2024
Associate of Arts - Communication Studies
Mt. San Jacinto College
San Jacinto, CA06.2021
Skills
- Staff management
- Time management
- Drink preparation speed
- Cleanliness maintenance
- Adaptability under pressure
- Espresso/ drink expertise
- Sales promotion
- Goal setting
Additional Information
- Manager assistant: Junior Espinoza (951) 415-1130
- Owner at Cafe Oro Dos Aztecas : Ricardo Gallegos (657)933-1685
- Content creator/ event manager at Cafe Oro Dos Aztecas: Viviana Gonzalez (951)229-4825
Timeline
Manager/Assistant Event Coordinator
Cafe Oro Dos Aztecas
02.2026 - Current
Manager/ Barista
Gota Coffee
01.2024 - Current
Barista
Nordstrom Ebar
06.2023 - 01.2024
No Degree - Cosmetology Education
Salon Success Acadamy
Associate of Arts - Communication Studies
Mt. San Jacinto College