Jessica Mason
Gray,GA
Summary
Highly motivated and customer-focused professional with a strong background in insurance and customer service. Possessing strong communication skills, I excel in building rapport with customers, assessing their needs, and providing effective solutions. Proven track record of exceeding set targets and maintaining high customer satisfaction levels. Seeking a position in the insurance industry where I can leverage my skills to contribute to the success of a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative III
GEICO
03.2019 - 08.2023
- Delivered exceptional customer service to policyholders, guiding them in managing their insurance policies effectively.
- Evaluated individual coverage needs, ensuring policies were tailored for optimal protection. While recommending
adjustments that enhanced their insurance needs. - Addressed and resolved customer conflicts, employing adept problem-solving skills for positive outcomes.
- Collaborated seamlessly with various internal departments at GEICO, fostering smooth information flow and streamlined operations.
- Established strong external connections by interacting with policyholders, Department of Motor Vehicles, banks, dealerships, and other insurance companies.
Teller
Robins Financial Credit Union
05.2015 - 03.2019
- Executed member transactions with precision and efficiency, adhering to established policies, procedures, and federal/state regulations.
- Cultivated a positive member service experience by providing excellent customer service.
- Learned about customer's financial needs, established trust, and optimized sales opportunities.
- Consistently enhanced knowledge of all offered products and services.
- Actively contributed to team synergy through initiative, dependability, positive demeanor, and tactful communication.
Education
High School Diploma -
Jones County High School
Gray, GA05.2013
Skills
- Customer Service and Relationship Building
- Conflict Resolution and Critical Thinking
- Attention to Detail and Accuracy
- Time Management and Prioritization
- Ethics and Professionalism
- Adaptability and Flexibility
- Insurance Regulations and Compliance
- Computer Skills (Microsoft Office, CRM software)
- Call Management
- Multi Tasking
Certification
- Licensed Insurance Agent
Personal Lines - Expires 11/24
Timeline
Customer Service Representative III
GEICO
03.2019 - 08.2023
Teller
Robins Financial Credit Union
05.2015 - 03.2019
High School Diploma -
Jones County High School
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