Jessica McArthur

I am one of many of or Administrative Associates or HUC's that work in our emergency room. Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors, we do all the orders for patients. We activate all of our traumas or and other major procedure's that may need to happen with our patients. We also get transfer's set up for patient's needing to leave our facility to go somewhere else for any care that we can't provide in our hospital. This environment it's better to work as a team to make sure things are done quickly and efficiently.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Followed up with customers about resolved issues to maintain high standards of customer service.